Marion Bustos
Tulsa
Summary
Developed strong interpersonal and organizational skills in fast-paced administrative environment, consistently ensuring smooth operations and effective communication. Demonstrated ability to manage inquiries, maintain records, and support team functions. Seeking to transition into new field where these transferable skills can drive success and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reception Technician
CSL Plasma
Tulsa, OK
11.2024 - Current
- Conducted initial donor screenings, ensuring compliance with safety and regulatory protocols.
- Provided exceptional customer service to donors, fostering a welcoming and supportive environment.
- Collaborated with clinical staff to ensure accurate documentation of donor information and outcomes.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Enhanced donor experience by becoming cross-trained to efficiently disconnect donors after completion of their donation.
Resident Advisor
Oral Roberts University
Tulsa, OK
08.2025 - 05.2026
- Provided conflict resolution support, mediating disputes to maintain a harmonious living environment.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Increased engagement in campus activities, encouraging participation through effective communication and promotional efforts.
- Responded to student inquiries and concerns, offering support and guidance.
- Developed, implemented and monitored residential policies and procedures.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
Customer Service Representative
Concentrix
Tulsa, OK
04.2023 - 10.2024
- Worked collaboratively with team members to achieve goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Delivered exceptional service by empathizing with customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Biology
Oral Roberts University
Tulsa, OK05-2027
Skills
- Conflict resolution
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
- Wound care
- Reliability
Certification
- Certified Adult First Aid/CPR, American Red Cross
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resident Advisor
Oral Roberts University
08.2025 - 05.2026
Reception Technician
CSL Plasma
11.2024 - Current
Customer Service Representative
Concentrix
04.2023 - 10.2024
Bachelor of Science - Biology
Oral Roberts University