Marion Bustos
Tulsa,OK
Summary
Professional with experience in residence life and student support, ready to excel in supporting academic and personal development. Skilled in conflict resolution, mentorship, and fostering inclusive communities. Strong focus on collaboration, ensuring reliable support and adaptability to changing needs. Known for excellent communication, leadership, and organizational skills, making significant impact in student engagement and well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Advisor
Oral Roberts University
08.2025 - Current
- Facilitated community engagement activities to enhance resident interactions and promote inclusivity.
- Provided conflict resolution support, mediating disputes to maintain a harmonious living environment.
- Coordinated educational workshops on wellness topics, fostering personal growth among residents.
- Developed and implemented programs addressing student needs, improving overall resident satisfaction.
- Solved grievances and complaints by collaborating with residents.
Reception Technician
CSL Plasma
11.2024 - Current
- Conducted initial donor screenings, ensuring compliance with safety and regulatory protocols.
- Managed appointment scheduling to optimize donor flow and maximize operational efficiency.
- Assisted in maintaining inventory of medical supplies, supporting uninterrupted clinic operations.
- Provided exceptional customer service to donors, fostering a welcoming and supportive environment.
- Collaborated with clinical staff to ensure accurate documentation of donor information and outcomes.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
Customer Service Representative
Concentrix
04.2023 - 10.2024
- Worked collaboratively with team members to achieve goals.
- Navigated multiple software applications while assisting customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted available products and services to customers during service, account management and order
- Escalated complex issues to appropriate departments for resolution.
- Assisted customers via email, chat, and social media platforms.
- Delivered exceptional service by empathizing with customer concerns.
- Consistently met or exceeded performance metrics and targets.
Education
Bachelor of Science - Biology
Oral Roberts University
Tulsa, OK05-2026
Skills
- Activity planning
- Customer relationship development
- Team supervision
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Team leadership
- Effective communication
- Adaptability and flexibility
Certification
- Certified Adult First Aid/CPR, American Red Cross
Languages
Spanish
Native or Bilingual
Timeline
Resident Advisor
Oral Roberts University
08.2025 - Current
Reception Technician
CSL Plasma
11.2024 - Current
Customer Service Representative
Concentrix
04.2023 - 10.2024
Bachelor of Science - Biology
Oral Roberts University