Marion Mathew
DesMoines,WA
Summary
Reliable employee with reputation for efficiency and accuracy when handling high volumes of technical, highly-specialized work. Organized and proficient in using wide range of automotive tools safely and efficiently. Well-versed on varying types of oil and lubricant and specific applications. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Quicklube Technician
Bob Brown Chevrolet
2023.11 - Current
- Explained estimates and determined repair timelines to manage customer expectations.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
- Stayed current on industry trends and new products, attending relevant training sessions to enhance skills and knowledge.
Shop Foreman
Karl Chevrolet Quicklube
2019.05 - 2023.10
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Directed daily operations of team of 15+ technicians and shop professionals.
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
Education
Business Law - Law (Pre-Law)
Drake University
Des Moines, IA05.2026
High School Diploma -
Saydel High School
Des Moines, IA05.2021
Skills
- Replacing parts
- Safety awareness
- Customer Relations
- New Employee Training
- Relationship Building
- Energetic and Enthusiastic
- Deadline Management
- Conflict Management
Timeline
Quicklube Technician
Bob Brown Chevrolet
2023.11 - Current
Shop Foreman
Karl Chevrolet Quicklube
2019.05 - 2023.10
Business Law - Law (Pre-Law)
Drake University
High School Diploma -
Saydel High School
Similar Profiles
Samuel DaySamuel Day
Lot Porter at Bob Brown ChevroletLot Porter at Bob Brown Chevrolet
Joe KoebkeJoe Koebke
General Sales Manager at Bob Brown ChevroletGeneral Sales Manager at Bob Brown Chevrolet
Grace ModiGrace Modi
Business Development Center Associate at Bob Bell ChevroletBusiness Development Center Associate at Bob Bell Chevrolet