Marion Maye
Monroe,NC
Summary
Driven Dental Assistant with a track record of enhancing patient satisfaction and streamlining procedures at Vann Family Dental. Skilled in customer service and adept at using digital x-ray technology, demonstrated excellence in maintaining sterile environments and improving efficiency. Excelled in team collaboration and problem resolution, contributing to a positive workplace atmosphere and efficient patient care. Seasoned Customer Associate with 9 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Associate/Designated Hitter
Walgreens
12.2015 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintain a high level of product knowledge, providing accurate information to customers.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Assist pharmacist and pharmacy technicians filling prescriptions when needed
- Provide excellent service by assisting customers with their shopping needs
- Complete sales transactions on cash register
Dental Assistant
Vann Family Dental
03.2014 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Hygiene Assistant
Burton Family Dental
06.2008 - 02.2014
- Developed and processed digital x-rays
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Aided in the diagnosis of periodontal disease through accurate recording of probing depths during clinical examinations.
- Greeted patients from waiting area in preparation for x-rays and/or routine cleaning exams
Treatment Plan Coordinator
Burton Family Dental
01.2006 - 06.2008
- Scheduled appointments
- Greeted and assisted patients
- Implemented financial and personal information
- Processed insurance payments by collecting and recording money received
- Filed patient records
- Formulated monthly reports
Education
Associate of Applied Science - Information Systems
Pitt Community College
Winterville, NC08.2005
Associate of Applied Science - Business Computer Programming
Martin Community College
Williamston, NC05.1988
High School Diploma -
Williamston High School
Williamston, NC06.1986
Skills
- Customer Service
- Multi-line phone talent
- Customer Support
- Problem Resolution
- Team Collaboration
- Refunds and exchanges
- Computer Skills
Certification
- Certificate in Intraoral Radiography
Timeline
Customer Service Associate/Designated Hitter
Walgreens
12.2015 - Current
Dental Assistant
Vann Family Dental
03.2014 - 01.2023
Dental Hygiene Assistant
Burton Family Dental
06.2008 - 02.2014
Treatment Plan Coordinator
Burton Family Dental
01.2006 - 06.2008
Associate of Applied Science - Information Systems
Pitt Community College
Associate of Applied Science - Business Computer Programming
Martin Community College
High School Diploma -
Williamston High School
- Certificate in Intraoral Radiography
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