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Marion Mehrens
Damon,TX
Work Preference
Summary
Organized operations specialist with a strong background in data analysis, CRM administration, and shared database management. Known for attention to detail, reliable reporting, and clear communication with internal teams and external partners to keep operations moving smoothly.
Overview
9
9
years of professional experience
Work History
Operations Coordinator/Data Analyst
Mastermind.com
Remote
06.2022 - 09.2026
- Managed daily operational workflows for departments.
- Monitored service requests for timely resolution through company systems.
- Updated records in shared business databases.
- Implemented new processes for tracking, reporting and analyzing performance metrics.
- Developed effective communication protocols between internal teams and external partners and clients.
- Analyzed data to identify potential areas of improvement, resulting in increased efficiency and cost savings.
- Maintained accurate records of all transactions and activities related to operations management.
- Developed and maintained operational procedures to ensure smooth workflow in daily operations.
- Oversaw the implementation of process improvements throughout the organization's entire operations cycle.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Identified the needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created detailed training materials for employees on how to use various software applications.
- Conducted regular reviews of existing policies and procedures and made recommendations for improvements.
- Cleaned and validated datasets using Excel and SQL queries.
- Prepared recurring reports and presented findings to cross-functional teams.
- Collaborated with departments to define reporting needs and data requests.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Translated raw data into meaningful information using statistical techniques.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Maintained a library of model documents, templates or other reusable knowledge assets.
- Managed diverse projects for data capture, storage and forecast analysis.
Senior Operations Associate
Wheels
Remote
09.2020 - 05.2022
- Coordinated Wheels fleet operations across vehicle orders, transfers, and returns
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored daily operations activities, identifying areas for improvement and implementing corrective actions.
- Implemented process improvements to streamline workflow and increase accuracy in data entry tasks.
- Evaluated existing processes and proposed innovative ideas for streamlining operations, contributing to enhanced workflow.
- Resolved scheduling conflicts between Wheels drivers, vendors, and support teams
- Addressed customer inquiries for Wheels mobility programs and service requests, enhancing customer satisfaction.
- Maintained a comprehensive database of all customer orders, ensuring accurate records were kept at all times.
- Detected internal issues and presented them to upper management to facilitate strategic solutions. and recommended solutions to upper management.
Online Sales Specialist
Conduent
Remote
07.2017 - 08.2020
- Educated customers on product features and technical details, demonstrating value and aligning solutions with their needs.
- Presented product solutions to match customer needs.
- Managed client relationships to enhance customer satisfaction and retention through effective sales processes.
- Supported account growth by identifying new sales opportunities and referrals.
- Compiled key customer data to develop targeted selling strategies and address specific client needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Stayed up to date on company products and services to support sales objectives.
- Delivered high-quality service to support customer needs, to everyone in order to provide ample sales opportunities.
- Maintained CRM records, activity notes, and pipeline updates for employer reporting.
- Entered relevant data into CRM system for accurate record-keeping. into CRM system including account information and sales activity logs.
- Processed orders in CRM systems using Apple sales procedures.
Education
High School Diploma -
Needville High School
Needville, TX05-1989
Skills
- SQL querying
- Excel reporting
- Data validation
- Data analysis
- Report generation
- Process improvement
- Workflow optimization
- Operations coordination
- CRM administration
- Data Governance
- Cross-functional communication
- Analytical thinking
- Root-cause analysis
- Problem solving
- Employee Development
- Attention to detail
Timeline
Operations Coordinator/Data Analyst
Mastermind.com
06.2022 - 09.2026
Senior Operations Associate
Wheels
09.2020 - 05.2022
Online Sales Specialist
Conduent
07.2017 - 08.2020
High School Diploma -
Needville High School