Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marion Ndow

Jacksonville,NC

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Excelled in enhancing team efficiency, optimizing customer satisfaction, and streamlining project execution. Skilled in Microsoft Office and problem-solving, successfully managed resources and led initiatives that significantly improved operational workflows.

Overview

10
10
years of professional experience

Work History

Supervisor

Chick-Fil-A of Jacksonville
07.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Created and managed project plans, timelines and budgets.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Customer Service Manager

Lowes Companies Inc.
03.2017 - 05.2019
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lab Assistant

Jacksonville State University
08.2016 - 12.2016
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Prepared specimens for testing and analysis.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Logged samples correctly into computerized tracking system.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Oversaw items in inventory and reordered before supplies diminished.

Library Volunteer

Snellville Public Library
06.2014 - 11.2014
  • Greeted visitors, answered questions, and made book recommendations across subjects and genres.
  • Shelved books by subject according to Dewey Decimal System.
  • Performed basic book reshelving and obtained items from book drop.
  • Completed daily administration tasks for accurate, reliable records.
  • Conducted circulation and shelving duties, maintaining orderly, organized displays.

Education

Bachelor of Arts - English Literature

Jacksonville State University
Jacksonville, AL
12.2025

Skills

  • Work Prioritization
  • Database Searching
  • Program coordination
  • Library management systems
  • Problem-Solving
  • Data Entry
  • Supervisory skills
  • Multitasking
  • Microsoft Office
  • Supplies Ordering
  • Time Management
  • Task Prioritization

Timeline

Supervisor

Chick-Fil-A of Jacksonville
07.2019 - Current

Customer Service Manager

Lowes Companies Inc.
03.2017 - 05.2019

Lab Assistant

Jacksonville State University
08.2016 - 12.2016

Library Volunteer

Snellville Public Library
06.2014 - 11.2014

Bachelor of Arts - English Literature

Jacksonville State University

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Marion Ndow