Marion Nixon
Shelby,NC
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible Customer Service Representative offering 6 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
4
4
years of professional experience
Work History
Call Center Representative
An HCL Technologies company
Kings Mountain, NC
03.2019 - 06.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Provider Services Representative ( Remote)
NLB Servies inc
Texas City, TX
01.2018 - 05.2020
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Assisted customers in navigating the online portal for self-service requests.
- Resolved customer complaints and escalated more complex issues to senior staff members.
- Processed claims and coordinated with providers, payers, and other third parties as necessary.
Education
Industrial Management
Cleveland Community College
Shelby, NC06.2017
Skills
- Complaint Resolution
- Call Control
- Account Updating
- Payment Processing
- Data Entry
- Technical Support
- Call Center Operations
- Microsoft Office
- Data Evaluation
- Computer Skills
- Customer Relationship Management
Timeline
Call Center Representative
An HCL Technologies company
03.2019 - 06.2022
Provider Services Representative ( Remote)
NLB Servies inc
01.2018 - 05.2020
Industrial Management
Cleveland Community College
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