Marion Sonner
Walden,NY
Summary
Developed strong customer service and multitasking skills in high-paced environments. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Waitress & Counter-Help
Frank's Pizza Pasta & Wings
07.2023 - Current
- Successfully multi-tasked serving dine-in, assisting in-person customers, and over-the-phone pick-up and delivery orders.
- Proficiently worked with POS system to place orders and manage bills.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally to ensure resolution and positive relationships.
- Performed opening and closing duties, ensuring dining area and counter area were up to restaurant standards.
Campus Center Mangement
UAlbany Campus Center Connections
08.2022 - 05.2023
- Provided customer service and enthusiasm when assisting students and/or guests.
- Answered telephone calls, responded to requests for information, routed callers to correct personnel, and familiarized utilizing Excel for bookings/renting.
- Greeted guests answering general questions, directed to appropriate locations, and instructed guests on available amenities and/or current events.
- Assisted with setting up, organizing, working, and breaking down events.
Hostess
Fusion @ Union
06.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported serving staff to keep dining room presentable and ready or guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Arts - Psychology
University At Albany, SUNY
Albany, NY05-2026
Skills
- Teamwork and Collaboration
- Exceptional Customer Service & Guest Engagement
- High-Volume Multitasking
- Cash Handling & Payment Processing
- Booking & Scheduling Reservations
- Experienced in Excel
Timeline
Waitress & Counter-Help
Frank's Pizza Pasta & Wings
07.2023 - Current
Campus Center Mangement
UAlbany Campus Center Connections
08.2022 - 05.2023
Hostess
Fusion @ Union
06.2022 - 08.2022
Bachelor of Arts - Psychology
University At Albany, SUNY
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