Mariotte Flora Kougblenou
Omaha,NE
Summary
Dynamic Customer Advisor with Moov Africa Benin, skilled in complaint resolution and active learning. Enhanced customer satisfaction through effective issue resolution and insightful feedback analysis. Proficient in CRM systems, driving operational efficiency while adhering to policies and procedures. Contributed to team success by training new members in best practices.
Personable and positive individual with excellent communication and problem-solving skills. Possesses foundational understanding of customer service principles and proficient in handling inquiries and resolving issues efficiently. Dedicated to enhancing customer satisfaction and fostering long-term relationships.
Overview
3
3
years of professional experience
Work History
Customer Advisor
Moov Africa Benin
09.2022 - 05.2025
- Assisted customers with inquiries, providing accurate information and support.
- Developed understanding of product offerings to enhance customer communication.
- Managed customer interactions using CRM systems to ensure efficient service delivery.
- Adapted quickly to new processes and tools for improved operational efficiency.
- Resolved customer inquiries effectively, ensuring high satisfaction levels and quick issue resolution.
- Analyzed customer feedback to identify trends, informing process improvements and service enhancements.
- Assisted in training new team members on company policies and customer service best practices.
Education
Bachelor of Science - Accounting And Finance
UCAO
BENIN02-2014
Skills
- Active learning
- Complaint resolution
- Policies and procedures adherence
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Customer Advisor
Moov Africa Benin
09.2022 - 05.2025
Bachelor of Science - Accounting And Finance
UCAO
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