Mariposa Barros- Finan
Durham,NC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
Morrisville, NC
07.2023 - Current
- Ensured that all necessary paperwork was completed accurately prior to flight departures.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Developed strategies for improving efficiency within the ramp team while maintaining high levels of service quality.
- Conducted inventories and updated database to reflect accurate cargo information.
- Managed inventory of supplies required for daily operations such as PPE, Provo, and other.
Ramp Supervisor Level 2
Envoy Airlines
Indianapolis, INDIANA
03.2022 - 06.2023
- Assist the GM with the day-to-day operation, including BID, schedules, and compliance.
- Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
- Performed maintenance checks on ground equipment regularly in order to prevent breakdowns or malfunctions during operation.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Implemented emergency procedures in case of unexpected situations such as inclement weather or medical emergencies.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Maintained crew compliance with FAA, OSHA, TSA, and airport guidelines.
- Updated shift paperwork, assisted with payroll, and produced reports.
- Non-DOT drug test screener, TTT Regional, brake ride certified.
Unit Ramp Manager Trainer
Piedmont Airlines
Charlotte, NC
10.2019 - 03.2022
- Trained new and upcoming managers.
- Adhere to EGOM and Piedmont rules, regulations, and safety policies.
- Teaches all aircraft familiarities on ground handling functions, pushbacks (TLD, TRON, and TOWBAR).
- Performed training class instructor, completed all training modules, and monitored all training files for all the new hires and OJT.
- Assist the customer service with overbooking, IROP, baggage claims, and passenger complaints.
- Deicer for regional and mainline carriers.
- TTT certified cabin appearance, TTT certified trainer.
- Conduct interviews for potential new hires.
Station Supervisor
Delta Global Services (Delta Airlines)
Jacksonville, NC
10.2017 - 09.2019
- Cargo certified (live animals and bio hazard)
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Maintained accurate records of inventory levels at the station in order to meet customer demand.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Supervised and coordinated the activities of station personnel to ensure efficient operations.
Director of Operations
Monarch Hotels Group
National City, CA
09.2015 - 03.2016
- Oversee 4 franchisee hotels for multiple owners
- Forecasted customer demand to set prices or credit terms for goods or services.
- Provided leadership and guidance to subordinate managers and supervisors.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
General Manager
Vista Group Hospitality
Vista, CA
08.2013 - 09.2015
- Recruited, interviewed and hired qualified staff for open positions.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Administered employee discipline through verbal and written warnings.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Medical Admin - Medical
Computer Business College
San Jose, CA03-1999
Skills
- Inventory management
- Flight coordination
- Operational efficiency
- Safety compliance
- Equipment maintenance
- Team leadership
- Schedule coordination
- Ramp service
- Dependable and responsible
Timeline
Ramp Supervisor
Southwest Airlines
07.2023 - Current
Ramp Supervisor Level 2
Envoy Airlines
03.2022 - 06.2023
Unit Ramp Manager Trainer
Piedmont Airlines
10.2019 - 03.2022
Station Supervisor
Delta Global Services (Delta Airlines)
10.2017 - 09.2019
Director of Operations
Monarch Hotels Group
09.2015 - 03.2016
General Manager
Vista Group Hospitality
08.2013 - 09.2015
Medical Admin - Medical
Computer Business College
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