Maris Mendoza Martinez
Marietta,GA
Summary
Bilingual professional with extensive experience at Northside Hospital, specializing in customer service and client relationship management. Proficient in medical terminology and conflict resolution, successfully addressing patient inquiries and improving operational efficiency. Demonstrated ability to deliver high-quality service in fast-paced environments. Adaptable and detail-oriented, excelling in diverse settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bilingual Telephonic Interviewer
LTCG-Illumifin
01.2019 - Current
- Conducted health assessments for long-term care and life insurance clients in English and Spanish.
- Managed special project calls, addressing diverse client needs and requirements.
- Maintained performance metrics to ensure high-quality service delivery in remote settings.
- Executed specialized training for Spanish-speaking nurse calls to improve communication effectiveness.
- Completed Leadership course to enhance managerial skills.
Notary Public
Self Employed
01.2021 - 07.2023
- Provided general notary services as Certified Notary Public for State of Tennessee.
Facilitated mobile notarizations, enhancing accessibility for clients.
Served as wedding officiant, adhering to all legal protocols.
Appeals Billing Specialist
Soft Touch Medical
01.2016 - 01.2018
- Managed various aspects of revenue billing cycle in medical office.
- Initiated role as Billing Specialist, focusing on appeals and claim disputes.
- Corresponded with insurance companies to resolve unpaid claims efficiently.
Patient Account Specialist
Northside Hospital
01.2013 - 01.2016
- Managed high call volume for multi-practice and hospital billing office.
- Diagnosed account issues and forwarded cases to appropriate departments.
- Addressed inquiries regarding insurance and billing processes.
- Communicated effectively with various practices through written and verbal correspondence.
- Served as primary contact for all bilingual patients across two teams.
- Handled secondary insurance claim billing and assisted with charge entry.
- Participated in special projects to enhance operational efficiency.
Inside Sales Representative
Dawn Food Products
01.2009 - 01.2012
- Delivered exceptional customer service and product descriptions in fast-paced environment.
Upsold current promotions and products to enhance sales opportunities.
Processed payments, returns, and exchanges efficiently to maintain customer satisfaction.
Maintained flawless order accuracy in English and Spanish languages.
Managed diverse warehouse-related functions, ensuring operational efficiency.
Logged fuel usage meticulously for accurate inventory management.
Attended out-of-state sales functions to support company initiatives.
Handled front office duties, contributing to effective daily operations.
Education
High School -
Wheeler High School
Marietta, GA01.2003
Some College (No Degree) - Health And Human Services
Western Governors University
Salt Lake City, UTSkills
- Customer service expertise
- Bilingual communication
- Microsoft Office proficiency
- Client relationship management
- Adaptability and flexibility
- Conflict resolution strategies
- Time management skills
- Attention to detail
- Problem-solving abilities
- Performance metrics analysis
- Medical terminology proficiency
Certification
Life & Health Insurance Agent licensing course, ExamFX, TN, 2022
Completed Leadership and Mentoring courses through Illumifin
References
- Shanna Booher 651-246-0052 Shanna.l.booher@gmail.com
- Samuel Camacho, 678-462-3768, Camacho.Sam@gmail.com
- Cristina Uribe, 782-232-3427, cristina@aculcsw.com
Timeline
Notary Public
Self Employed
01.2021 - 07.2023
Bilingual Telephonic Interviewer
LTCG-Illumifin
01.2019 - Current
Appeals Billing Specialist
Soft Touch Medical
01.2016 - 01.2018
Patient Account Specialist
Northside Hospital
01.2013 - 01.2016
Inside Sales Representative
Dawn Food Products
01.2009 - 01.2012
High School -
Wheeler High School
Some College (No Degree) - Health And Human Services
Western Governors University
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