Marisa Avina
San Bernardino,CA
Summary
Detail-oriented and motivated administrative professional with strong customer service experience in fast-paced environments. Proven ability to multitask, maintain confidentiality, and support daily office functions with accuracy and efficiency. Skilled in Microsoft Office Suite, data entry, and effective communication. Adept at building positive relationships with clients and team members to ensure smooth operations and excellent service.
Overview
9
9
years of professional experience
Work History
Receptionist
Chino Hills Ford
Chino Hills, CA
02.2025 - Current
- - Provided administrative support including filing, scanning, copying, and faxing.
- - Maintained organized filing systems and ensured confidentiality.
- - Answered and directed phone calls, responded to customer inquiries.
- - Compiled and entered data to maintain accuracy and completeness.
- - Processed incoming mail and routed to appropriate departments.
- - Greeted and screened visitors, ensuring proper direction and access.
Customer Service Representative
Spectrum/Charter Communications
Ontario, CA
12.2023 - 08.2024
- - Handled customer technical inquiries via phone in a prompt and courteous manner.
- - Resolved issues efficiently, achieving first-contact resolution 90% of the time.
- - Educated customers on product and service offerings.
- - Participated in training sessions to enhance product knowledge.
- - Maintained a positive and professional attitude in customer interactions.
- - Communicated effectively with internal and external clients.
Customer Service Associate / Receptionist
In-N-Out Burger
Chino Hills, CA
05.2016 - 11.2023
- - Exceeded productivity targets while delivering high-quality customer service.
- - Trained new associates in internal procedures and customer service skills.
- - Managed inventory and upheld quality assurance standards.
- - Promoted the 'Culture of Yes' through solution-based service.
- - Awards:
- - In-N-Out Customer Service Award, 2019
- - In-N-Out Customer Whisper Award, 2017
Education
High School Diploma - undefined
Edgewood High School
West Covina, CA05.2016
Skills
- - Microsoft Office (Word, Excel, Outlook)
- - Telephone & Communication Skills
- - Administrative Support
- - Data Entry
- - Customer Service
Timeline
Receptionist
Chino Hills Ford
02.2025 - Current
Customer Service Representative
Spectrum/Charter Communications
12.2023 - 08.2024
Customer Service Associate / Receptionist
In-N-Out Burger
05.2016 - 11.2023
High School Diploma - undefined
Edgewood High School