Anita Burdick

Texas Department of Public Safety – Driver License Division

License and Permit Specialist III
Victoria, Texas | April 2020 – Present

- Process original, renewal, duplicate, modification, and specialty driver license and identification card transactions while ensuring compliance with Texas Transportation Code, agency policies, and administrative rules.
- Determine applicant eligibility by reviewing legal documentation and verifying identity and residency requirements.
- Certified to administer Class C Road Skills examinations while ensuring testing standards, public safety, and agency procedures are followed.
- Explain licensing requirements, state regulations, and agency policies to customers in a professional and courteous manner.
- Provide exceptional customer service while assisting a diverse population in a fast-paced, high-volume office.
- Train and mentor newly hired employees on office procedures, customer service expectations, and licensing processes.
- Perform office opening and closing procedures while ensuring security, accountability, and operational readiness.
- Balance cash drawers and reconcile financial transactions with a high degree of accuracy.
- Maintain confidentiality of sensitive customer information in accordance with state and federal regulations.
- Travel to regional Driver License Offices to provide staffing support and maintain operational efficiency.

- Processed supplier invoices and maintained accurate financial records.
- Posted payments, credits, and discounts to customer accounts.
- Balanced bank accounts and reconciled daily financial transactions.
- Processed retailer orders and provided excellent customer service.
- Prepared delivery reports and processed returned checks.
- Assisted accounting staff with daily financial reporting and closing procedures.
- Maintained Excel spreadsheets and VIP accounting records.

- Managed a busy multi-line phone system while assisting customers and business partners.
- Processed customer payments and prepared daily bank deposits.
- Maintained dealership inventory within accounting software.
- Ordered office supplies, business forms, and janitorial supplies.
- Organized and maintained filing systems and dealership records.
- Designed and maintained digital billboard advertisements.
- Coordinated deliveries and business transactions with banks, county offices, and local businesses.

- Managed Accounts Payable and Accounts Receivable using QuickBooks.
- Processed payroll, customer billing, and payments.
- Maintained office filing systems and inventory of office supplies.