Summary
Overview
Work History
Education
Skills
References
Timeline
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Marisa Coke

Nashville,TN

Summary

Versatile and results-driven professional with a proven track record at Caterpillar Financial, specializing in customer relationship management and complaint resolution. Expert in maintaining high customer satisfaction and managing complex financial transactions. Skilled in Excel and adept at training and mentoring teams to excel in high-volume environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Caterpillar Financial
Nashville, TN
10.2022 - Current
  • Provided exceptional customer support for financial inquiries and transactions
  • Handled complex issues and complaints, ensuring high customer satisfaction
  • Promoted financial products and services while maintaining accurate account records
  • Contributed to policy development and process improvements based on customer feedback
  • Maintained professional internal and external relationships with, Caterpillar customers and partners

Credentialing Representative

SpecialtyCare Inc
Nashville, TN
11.2020 - 10.2022
  • Maintaining Records: Keeping accurate and up-to-date records of all credentialing information and documentation for each provider.
  • Coordinating with Providers: Communicating with healthcare providers to obtain missing or updated documents and resolve any credentialing issues.
  • Reporting and Documentation: Generating reports and maintaining documentation for audits, reviews, or regulatory inspections.

Bartender

MStreet
03.2018 - 08.2020
  • Customer Service Excellence: Emphasized the importance of maintaining a positive, friendly attitude to enhance the customer experience.
  • Training New Bartenders: Provided comprehensive training on drink recipes, bartending techniques, and customer service standards.
  • Mentoring and Coaching: Offered ongoing support to bartenders, helping to refine their skills and resolve challenges in high-volume environments.

Bartender

Carrabba's Italian Grill
Nashville, TN
04.2014 - 04.2019

Education

University of Tennessee -

University of Tennessee
01.2017

High School -

Hillwood High School
01.2013

Skills

  • Excellent communication
  • Training experience
  • Retail experience
  • Excel proficient
  • Management training
  • Classroom management
  • De-escalation techniques
  • Customer relationship management (CRM)
  • Member account management
  • Complaint resolution
  • Account updating

References

  • Jacob Ashburn, General Manager, Kayne Prime
  • Karah Frank, Supervisor, Allied Heath Credentialing at SpecialtyCare
  • Kate Hudson, Customer Support manager, Cat Card

Timeline

Customer Service Representative

Caterpillar Financial
10.2022 - Current

Credentialing Representative

SpecialtyCare Inc
11.2020 - 10.2022

Bartender

MStreet
03.2018 - 08.2020

Bartender

Carrabba's Italian Grill
04.2014 - 04.2019

University of Tennessee -

University of Tennessee

High School -

Hillwood High School

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Marisa Coke