Marisa Cooney
Dana Point,CA
Summary
Dynamic server with extensive experience at Angelo's Ristorante, excelling in guest service excellence and complaint resolution. Proven ability to enhance dining experiences through effective reservation management and upselling techniques. Skilled in Aloha POS systems and staff training, consistently fostering a welcoming atmosphere that drives repeat business.
Overview
16
16
years of professional experience
Work History
Server/Hostess
Angelo's Ristorante
Coeur d'Alene, ID
01.2026 - 07.2026
- Managed guest reservations and coordinated seating to optimize dining flow and enhance overall guest experience. and Togo orders efficiently, contributing to streamlined operations
- Served guests during evening shifts, ensuring efficient service and high guest satisfaction. a week and host two nights, greeting and seating guests in a timely fashion to ensure smooth guest flow
- Provide guests with wine while they wait for their reservation, enhancing the fine dining experience
- Maintain high standards of service in a fine dining, all-organic restaurant environment
Server
BlueRiverBistro
Breckenridge, CO
07.2025 - 01.2026
- Delivered exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages, resulting in consistently positive guest feedback
- Increased sales by communicating daily specials, menu items, and drink options, contributing to higher customer engagement
- Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences, reducing order errors
- Demonstrated excellent time management skills to prioritize tasks effectively during peak hours, maintaining smooth service flow
- Maintained positive attitude during high-stress situations, fostering welcoming atmosphere and improving guest satisfaction
- Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction, resulting in repeat business
- Demonstrated strong knowledge of allergens and dietary restrictions to accommodate special requests from customers, ensuring guest safety
- Managed cash transactions accurately and efficiently using POS system, achieving error-free reconciliation
- Assisted colleagues with workload during busy shifts, ensuring smooth operations and supporting team performance. to enhance team performance
Cashier/Manager
Daylight Donuts and Restaurant
Breckenridge, CO
08.2010 - 07.2025
- Trained and supervised a team of cashiers to ensure efficient checkout processes and exceptional customer experiences, improving team productivity
- Managed cash register operations, handling cash transactions and processing returns, while delivering excellent customer service to enhance customer satisfaction
- Resolved customer complaints regarding refunds or exchanges promptly and professionally, contributing to high customer retention
- Trained new hires on cash handling procedures, company policies, and customer service standards, streamlining onboarding process
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies.
Education
High school diploma or GED -
Sandpoint High School
Sandpoint, IDSkills
- Serving experience
- Menu item upselling
- Food and beverage expertise
- Wine expertise
- Fine dining knowledge
- Allergen management skills
- Health code compliance
- Aloha POS proficiency
- POS systems knowledge
- Cash management
- Guest service excellence
- Guest inquiry response
- Complaint resolution skills
- Reservation coordination
- OpenTable management
- Server coordination
- Restaurant operations experience
- Organizational skills
- Team training
- Telephone communication
- Food handling
- Casual dining knowledge
- Casual dining knowledge
Personal Information
- Driving License: Driver's License
- Availability: Mon- Sun
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Server/Hostess
Angelo's Ristorante
01.2026 - 07.2026
Server
BlueRiverBistro
07.2025 - 01.2026
Cashier/Manager
Daylight Donuts and Restaurant
08.2010 - 07.2025
High school diploma or GED -
Sandpoint High School