Marisa Drummer
Jacksonville
Summary
Detail-oriented esthetician specializing in advanced waxing techniques and effective client consultations. Demonstrated ability to uphold rigorous sanitation standards while providing outstanding customer service. Committed to enhancing client satisfaction and building loyalty through tailored care.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Esthetician
European Wax Works
Jacksonville
09.2025 - Current
- Educated clients on effective skincare routines and product usage to improve skin health.
- Conducted consultations to assess skin types and discuss desired outcomes.
- Recommended customized treatments and products to address specific client skincare goals.
- Cultivated strong client relationships through attentive service and personalized consultations.
- Demonstrated proper product use to ensure high client satisfaction.
- Performed waxing services on eyebrows, lip, chin, and full face using specialized techniques.
- Sold salon-exclusive skincare products while promoting service upgrades.
- Maintained treatment room cleanliness and equipment sanitation between appointments.
Customer Service Representative
Jax Visionwork
Jacksonville
05.2024 - 09.2025
- Resolved customer complaints promptly, delivering exceptional service and support.
- Answered customer inquiries with accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and assisted with payment options.
- Maintained accurate records of customer interactions and transactions, ensuring data integrity for improved service delivery.
- Utilized customer management systems to track service requests, enhancing response times and customer satisfaction.
- Provided training support to new hires on company policies and procedures, facilitating quicker onboarding and team integration.
- Remained calm and professional under pressure, effectively diffusing tense situations.
Education
Associate of Applied Science - Skin Care
Aveda Institute
Jacksonville, FL02-2024
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL02-2017
High School Diploma -
Hollywood Hills High
Fort Lauderdale, FL05-2015
Skills
- Waxing techniques
- Skin analysis
- Client consultations
- Treatment planning
- Facials and microdermabrasion
- Extractions and pore cleansing
- High-frequency machine operation
- Anti-aging treatments
- Sanitation and sterilization practices
- Sales strategies
- Wellness techniques
- Time management skills
- Attention to detail
- Relationship management
- Relationship building
Certification
- Aveda Institute Certification 2024
Timeline
Esthetician
European Wax Works
09.2025 - Current
Customer Service Representative
Jax Visionwork
05.2024 - 09.2025
Associate of Applied Science - Skin Care
Aveda Institute
Associate of Arts - Business Administration And Management
Broward College
High School Diploma -
Hollywood Hills High