Marisa Elias
Minooka,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Operations Manager
R&R Orthodontics, LLC
01.2017 - Current
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Improved website visibility through development and implementation of SEO strategies.
- Explored new technologies and approaches to streamline processes.
- Supported with creating project marketing materials to promote services.
- Facilitated successful completion of projects from concept to launch.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up and maintained user accounts and client access.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Office Manager
Red Orthodontics
01.2007 - 01.2019
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals.
- Completed bi-weekly payroll for 18 employees.
Orthodontic Assistant
Red Orthodontics
11.2004 - 01.2017
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Set appointments and made follow-up calls.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared patient X-rays and images for review by dentist.
- Assisted the Orthodontist and other personnel by handing appropriate tools and supplies needed for procedures.
- Exposed, developed and mounted dental x-rays.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Associates - Tourism And Travel Management
New Hampshire Technical Institute
Concord, NH05.2021
Skills
- Schedule Oversight
- Project Management
- Staff Management
- Leadership
- Graphic Design
- Adobe Creative Suite
- Database Maintenance
- Resource Coordination
- Operations Oversight
- Management
- Social Media Marketing
Certification
- Certified Orthodontic Assistant
- Microsoft Windows Defender and Firewall for Beginners
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
R&R Orthodontics, LLC
01.2017 - Current
Office Manager
Red Orthodontics
01.2007 - 01.2019
Orthodontic Assistant
Red Orthodontics
11.2004 - 01.2017
Associates - Tourism And Travel Management
New Hampshire Technical Institute
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