Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisa Faz

Dallas,TX

Summary

I’m a dedicated and bilingual customer service specialist at Chick-fil-A for enhancing customer satisfaction and streamlining operations. Skilled in maintaining cleanliness and offering fast, efficient service. Experienced in fast-paced environments, demonstrating exceptional multitasking abilities and a positive, engaging personality. One of my personal great accomplishments has to be graduating high school & succeeding making my parents proud! I’m someone who is willing to learn more about herself & explore new opportunities and environments in life!

Overview

1
1
year of professional experience

Work History

Fast Food Worker

Chick-fil-A
06.2024 - Current
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
  • Improved team efficiency with effective communication and coordination during peak hours.
  • Resolved customer complaints with professionalism, restoring customer confidence in our service.
  • Enhanced customer experience by maintaining clean and welcoming dining area.

Retail Worker

H&M Company USAInc
09.2023 - 03.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Always kept a positive smile & attitude while making customers feel welcomed & comfortable while being in store.

Education

High School Diploma -

W.T White Highschool
Dallas Tx
05.2023

Skills

  • Customer service
  • Love maintaining a smile
  • Expert with kids
  • Able to get used to new environments
  • Fast learner & multitasking
  • Manage chaotic situations
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Engaging personality
  • Listening and comprehension
  • Organized multi-tasker
  • Organization and planning
  • Fluent in English & Spanish
  • Comfortable standing for long time periods
  • Cleaning and sanitizing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fast Food Worker

Chick-fil-A
06.2024 - Current

Retail Worker

H&M Company USAInc
09.2023 - 03.2024

High School Diploma -

W.T White Highschool

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Marisa Faz