- I enjoy helping others and giving back to the community
- Knitting and Crocheting
- Music
- Biking and walking
Marisa Fisher
Wheeling,WV
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Excl Hospitality
09.2014 - Current
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Performed administrative duties such as faxing and filing documents, answering telephones and responding to emails.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Scheduled all staff based on business needs.
- Fostered safe lodging environment with reliable and effective security services.
Housekeeping Supervisor
Wheeling Island Casino
04.2011 - 09.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Evaluated employee performance and developed improvement plans.
Education
High School Diploma -
Wheeling Park High School
Wheeling05-2006
Skills
- Customer Relations
- Staff Supervision
- Workload Management
- Employee Scheduling
- Operations Management
- Orientation and training
- Employee Performance Evaluations
- Computer Skills
- Organizational Skills
- Multitasking
- MS Office
- Onboarding and Orientation
- Administration and Reporting
Interests
Timeline
Assistant Manager
Excl Hospitality
09.2014 - Current
Housekeeping Supervisor
Wheeling Island Casino
04.2011 - 09.2014
High School Diploma -
Wheeling Park High School
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