MARISA FLORES-MARCH
Berkeley,CA
Summary
Secure a full-time leadership position with a sustainable, socially responsible and progressive company offering room to grow.
Overview
25
25
years of professional experience
Work History
Senior Key Holder
Itoya Topdrawer Corp
Berkeley, CA
07.2023 - Current
- Supervised daily store operations and maintained a welcoming environment for customers.
- Trained and mentored new staff on sales techniques and customer service standards.
- Managed inventory levels and organized stock for optimal product placement.
- Assisted customers in product selection, providing expert knowledge and recommendations.
- Coordinated visual merchandising efforts to enhance store displays and appeal.
- Assisted customers with product selection, special orders, returns and exchanges, payment processing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Captured customer information to maximize future clienteling opportunities.
Assistant Manager
Earthly Goods
11.2008 - 09.2021
- Performance highlights: increased sales via compelling window displays, inventory forecasting and processing, and consistently exceeded annual sales objectives.
- Employee recruiting, management and development
- Merchandising to consistently exceed sales goals
- Promoted store loyalty by delivering a superior customer experience
- Managed overall store operations, including cash handling and inventory reconciliation
Assistant Store Manager
Peet's Coffee
Berkeley, California
11.2000 - 09.2008
- Performance highlights: quickly promoted, facilitated tasting events and promotional sales to drive revenue growth.
- Monitored inventory management and assisted with ordering processes
- Merchandising
- Trained and managed employees
- Opened and closed multiple locations with shift-change oversight
Education
Diploma -
Berkeley High School
Skills
- Brand merchandising
- Management
- Employee development
- Customer-centric service
Volunteer Experience
- North Berkeley Merchant Association, running booth for annual fairs
- Berkeley Humane Society, dog walking
Timeline
Senior Key Holder
Itoya Topdrawer Corp
07.2023 - Current
Assistant Manager
Earthly Goods
11.2008 - 09.2021
Assistant Store Manager
Peet's Coffee
11.2000 - 09.2008
Diploma -
Berkeley High School