Marisa Flores Santillan
Rockport,TX
Summary
Accomplished professional with expertise in patient-focused care and leadership, honed at Regency Nursing & Rehabilitation Centers. Proven track record in enhancing team collaboration and driving sales growth by 15% at Greenlight Mobile-LLC. Adept in HIPAA compliance and customer service, delivering exceptional results through strategic problem-solving and effective communication.
Overview
1
1
Certification
19
19
years of professional experience
Work History
CNA
Regency Nursing & Rehabilitation Centers
Rockport, Texas
05.2025 - Current
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collaborated with healthcare team to implement care plans for residents.
- Conducted patient education on health maintenance and disease prevention.
- Documented patient care activities accurately in electronic health records systems.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Manager
Greenlight Mobile- LLC
Rockport, USA
03.2013 - 05.2025
- As Manager at Cricket Wireless Greenlight Mobile LLC, oversee daily operations to ensure the provision of exceptional customer service and the achievement of sales targets.
- Lead a team of sales associates by providing training, setting performance goals, and offering ongoing support to foster a collaborative and high-performing work environment.
- Drove adoption of new technologies and initiatives that enhanced customer experience and streamlined operational processes.
- Implemented targeted marketing strategies that attracted new customers and strengthened relationships with existing clientele.
- Analyze sales data to identify trends and adjust sales tactics accordingly.
- Manage inventory, including ordering and organizing stock, to ensure product availability aligns with consumer demand.
- Maintain compliance with company policies and industry regulations, and handle customer inquiries and issues with professionalism and efficiency.
- Engaged in community outreach efforts that built brand awareness and positioned Cricket Wireless Greenlight Mobile LLC as a leading telecommunications provider in the local market.
Dental Assistant
Dr. David H Binder, DDS
Aransas Pass, USA
08.2007 - 05.2010
- At Dr. David H. Biner, DDS, I embraced a multifaceted role as a Dental Assistant, where I provided comprehensive support to ensure the smooth operation of the dental practice.
- I adeptly assisted the dentist during a variety of treatment procedures, expertly managing patient care, comfort, and safety.
- Handled the preparation and maintenance of dental instruments, equipment, and materials for all dental procedures.
- Served as infection control officer, developed infection control protocols, and prepared and sterilized instruments and equipment to ensure patient safety and compliance with health regulations.
- Captured and developed dental x-rays to support precise diagnosis and treatment planning.
- Engaged with patients by providing instructions for oral care following surgery and teaching appropriate oral hygiene strategies.
- Performed administrative duties including scheduling appointments, maintaining dental records, and billing to streamline clinic operations and enhance patient experience.
- My commitment to patient service and teamwork was instrumental in creating a welcoming and professional environment for both staff and patients.
Education
Certified Nurses Assistant -
HHSC Nurse Aid Registry
Rockport, TX05-2025
Associate's Degree - Dental Assistant
Kaplan College
Corpus Christi, Tx08-2007
High School Diploma -
Rockport-Fulton High School
Rockport, Texas05-2006
Skills
- Patient-centered care
- Patient Care Planning
- Recording vital signs
- Responding to emergencies
- Medical Record Management
- HIPAA compliance
- Team collaboration
- Team Building
- Leadership
- Time Management
- Problem Solving
- Patient Advocacy
Certification
- HIPAA, Kaplan College, 2007
- OSHA, Kaplan College, 2007
Timeline
CNA
Regency Nursing & Rehabilitation Centers
05.2025 - Current
Manager
Greenlight Mobile- LLC
03.2013 - 05.2025
Dental Assistant
Dr. David H Binder, DDS
08.2007 - 05.2010
Certified Nurses Assistant -
HHSC Nurse Aid Registry
Associate's Degree - Dental Assistant
Kaplan College
High School Diploma -
Rockport-Fulton High School