Marisa Gayden
Portland
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paralegal
Harrington Anderson & DeBlasio/Northwest Territory
04.2024 - Current
- Supported case progression from inception through resolution, tracking all relevant timelines and deadlines; facilitated prompt communication among team members regarding updates or changes impacting the matter at hand.
- Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
- Drafted and filed legal documents in Oregon Circuit Courts, Washington District and Superior Courts and U.S. District Courts.
- Created document templates using both Clio Manage and Excel Merge Fields, streamlining routine document creation.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Improved case outcomes with thorough legal research on relevant statutes, cases, and regulations.
- Supported the successful resolution of disputes through mediation or arbitration proceedings, coordinating schedules and preparing required materials.
Office Manager & Paralegal (Contract)
Harris and Bowker LLP
08.2023 - 02.2024
- Thrived as point of contact for team of supervisors, owning complex and escalated issues.
- Generated reports to inform leadership of profits, operations, and other key metrics, identifying opportunities for increasing profits 23%.
- Built a database for tracking past due invoices, resulting in the collection of $90,000+ in fees and $30,000 in expenses.
- Defined standard billing practices that eliminated discrepancies and increased on time payments by 84% after first implementation.
- Assisted attorneys in drafting and reviewing contracts, leases, and other legal documents.
- Supported attorneys in 50+ open Probate and Small-Estate cases, Trust Administration, and Personal Representative Duties.
Patient Service Representative
Pulse Heart Institute
09.2022 - 08.2023
- Managed scheduling, billing, and support for the Cardiac Nuclear Imaging Department in 2 Counties; supporting referrals from 5 major hospitals, 300+ clinics and numerous private practices.
- Oversaw front desk operations to maintain lobby, check in patients and coordinate general office reception.
- Assisted in the coordination of appointments for patients with physicians and other healthcare providers.
Intake Specialist (Contractor)
Reliance Litigation
06.2021 - 09.2022
- Changed initial assessment process to determine potential client service needs and eligibility parameters, resulting in a 20% increase in client retention.
- Maintained ongoing contact with clients, pending assignment to attorney.
- Focused on good documentation practices with solid drafting and translating from legalese to practical guidance leading to clients completing request in a timelier manner.
- Responded to urgent referral requests and processed paperwork to facilitate timely responses from legal team.
Office Manager
South Puget Sound Community College
08.2019 - 03.2021
- Managed staff by recruiting, hiring, and training 7 employees and supporting 95 students.
- Updated program activities and targets based on expected student population needs.
- Increased outreach, consistency bringing in new program members quarterly and growing funding from outside supporters by 47% in the first year.
- Prepared presentations using Microsoft Office applications such as Word, Excel and PowerPoint.
Education
Associate in Applied Science (A.A.S.) - Paralegal Studies
South Puget Sound Community College
Olympia, WA06.2023
Certification - Emergency Dispatch Certification
Renton Technical College
Renton, WA07.2004
Skills
- Trust and Probate Administration
- Contract Negotiation
- Civil Litigation - Breach of Contract and Contract Dispute
- Proficient in Clio Manage, Practice Panther, QuickBooks, Excel, and other MS Applications
- Oregon State Notary Public
- Legal Drafting and Research
- Court filing procedures
- Legal analysis
Certification
National Society for Legal Technology - 2023
Multi-Party Mediator - Dispute Resolution Center of Thurston County ( Washington State) - 2022
Notary - State of Oregon - Expires September 2027
Timeline
Paralegal
Harrington Anderson & DeBlasio/Northwest Territory
04.2024 - Current
Office Manager & Paralegal (Contract)
Harris and Bowker LLP
08.2023 - 02.2024
Patient Service Representative
Pulse Heart Institute
09.2022 - 08.2023
Intake Specialist (Contractor)
Reliance Litigation
06.2021 - 09.2022
Office Manager
South Puget Sound Community College
08.2019 - 03.2021
Certification - Emergency Dispatch Certification
Renton Technical College
Associate in Applied Science (A.A.S.) - Paralegal Studies
South Puget Sound Community College
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