Marisa Gregory
Peoria,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Medicare Advantage CAPS
Blue Cross Blue Shield Of Arizona
04.2023 - Current
- Managed multiple projects simultaneously, ensuring timely completion and delivery of services.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Assisted management in identifying areas of improvement within the program structure, driving continuous enhancement efforts.
- Consistently received positive feedback from clients for exceptional service, demonstrating a strong commitment to customer satisfaction and program success.
Lead Barista
Starbucks, Macy's
01.2022 - 12.2022
- Met with management team to discuss operational challenges and solutions.
- Coached and motivated team to exceed goals for sales, speed of service and order accuracy.
- Enforced sanitary practices to foster general cleanliness and maintenance of coffee shop.
- Utilized cash register or POS system to receive and process payments.
- Delivered high-quality customer service to promote company's culture, values, and mission.
- Trained workers in food preparation, and in service, sanitation and safety procedures.
Refurbisher
Self-Employed
01.2021 - 06.2022
Key Holder
IT'SUGAR
09.2019 - 04.2020
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Estimated consumer demand and determined types and amounts of goods to be sold.
- Met company standards with regards to merchandising, visual presentation and housekeeping.
- Partnered with store manager to develop and train internal talent.
- Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks.
- Led by example on sales floor, achieving individual sales goals.
Dining Services Attendant, Senior
University of Arizona
03.2018 - 04.2019
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Established standards for personnel performance and customer service.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Scheduled and received deliveries and verified goods received against paperwork.
Education
College - Small Business Management, Entrepreneurship
The University of Arizona
Tucson, AZHigh School Diploma -
North Canyon High School
Phoenix, AZSkills
- Verbal and Written Communication
- Interdepartmental Collaboration
- Effective Workflow Management
- Client Relations and Retention
- Conflict Resolution Techniques
- Exceptional Telephone Etiquette
- High Customer Service Standards Adherence
- Adaptability
Timeline
Medicare Advantage CAPS
Blue Cross Blue Shield Of Arizona
04.2023 - Current
Lead Barista
Starbucks, Macy's
01.2022 - 12.2022
Refurbisher
Self-Employed
01.2021 - 06.2022
Key Holder
IT'SUGAR
09.2019 - 04.2020
Dining Services Attendant, Senior
University of Arizona
03.2018 - 04.2019
College - Small Business Management, Entrepreneurship
The University of Arizona
High School Diploma -
North Canyon High School