Marisa Heinzen
Kenosha
Summary
Dynamic store supervisor with proven ability to create a customer-first environment. Known for exceptional time management and effective coaching skills, driving team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
PT Store Supervisor
Aeropostale
Pleasant Prairie, WI
06.2023 - Current
- Set the standard for customer interactions, resolve complaints, and drive a "customer-first" sales environment
- Act as manager on duty, coordinating go-backs, managing breaks, and keeping associates on task
- Handle POS operations, reconcile registers, and prepare daily deposits
- Ensure the store remains visually appealing, organized, and compliant with brand standards
- Coach team members, model selling strategy, and help train new hires
PT Sales Associate
Aeropostale
Pleasant Prairie, WI
04.2021 - 05.2023
- Executing the selling strategy: greeting customers with promo, asking open-ended questions, following up in the fitting room, and wrapping it up with email at the cash wrap
- Operating cash registers, restocking the floor, and keeping the sales floor clean
- Denim specialist, visual specialist, merch flow specialist, and customer experience specialist
- Assisting with shipment and pricing
Education
Bachelor's Degree - Political Science, Secondary Ed, And Spanish
Carthage College
Kenosha, WI05-2027
High School Diploma -
Tremper High School
Kenosha, WI05-2023
Skills
- Customer service
- Leadership
- Reliable
- Time management
- Organized
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
PT Store Supervisor
Aeropostale
06.2023 - Current
PT Sales Associate
Aeropostale
04.2021 - 05.2023
Bachelor's Degree - Political Science, Secondary Ed, And Spanish
Carthage College
High School Diploma -
Tremper High School
Mayor's Youth Commission Award
Recognized for outstanding community service and academic achievement in the Kenosha community