Marisa Hetrick
Las Cruces,NM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
SERVICE SPECIALIST
CLAIMS, Allstate Insurance Company
02.2021 - Current
- Provide claims assistance to Insured, Claimants, Good Hands Repair Network (GHRN) shops, customer selected auto body repair shops, third party carriers, internal customers, and other claim related third parties through inbound and outbound contact via telephone and electronic correspondence
- Focus on inquiry related calls and First Notice of Loss claim filing
- Provide empathy to customers in wide range of scenarios and difficult situations
- Establish rental reservations
- Support customers with rental related inquiries.
- Outbound task work to achieve claim resolutions and effective claim handling, including but not limited to: reviewing and responding to emails and electronic correspondence
- Review coverages, deductibles and estimates to process claim payments.
- Empower customers by providing knowledge of claims process and comfort in understanding
Bartender
Palacio Bar
Mesilla, NM
11.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
BARTENDER/CHEF
Spotted Dog Brewery
09.2017 - 01.2021
- Maintained multiple positions in front and back of house operations
- Attended to patrons with food and beverage service in high-demand fast-paced environments
- Displayed efficiency in maintaining product levels and rotating inventory
- Consistently produced high-quality cuisines
- Demonstrated adequate sanitation procedures
- Motivated team with positive feedback and demonstrated leadership ability with quality work ethic.
Server
La Posta de Mesilla
Mesilla, NM
06.2015 - 09.2017
- Provided excellent customer service in extremely fast-paced environment
- Displayed multitasking abilities
- Memorization of customer demands
- Cashier responsibilities
- Trained new employees
- Performed side work duties and sanitation procedures
Bartender
Chope's Bar & Cafe
La Mesa, NM
07.2013 - 01.2014
- Served high customer volumes during nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Took food orders, expedited and served food, while also mixing cocktails promptly with focused attention to customer needs, often being only employee in bar.
TIER 2 TECHNICAL SUPPORT SPECIALIST
Volt VMC
06.2011 - 12.2012
- Provided technical support to inbound callers for Apple products such as iPhones and Mac computers
- Assisted with account and internet issues
- Obtained Tier 2 managerial position to assist tier 1 technical support representatives in providing proper customer support
- Assumed responsibility of customers on escalations
- Maintained ongoing communication with customers until resolutions were found
Education
Associate of Arts And Sciences - CULINARY ARTS
12.2018
ASSOCIATES OF GENERAL STUDIES - Management
12.2018
Awards & Honors Dean's List
Skills
- Adaptable to Changing Tasks and Responsibilities
- Multitasking
- Great Attention to Detail and Organizational Skills
- Excellent Written and Oral Communication
- Critical Thinking
- Problem Solving
- Empathy
- Mentoring and Assisting Team Members
- Customer Service and Assistance
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Meal Preparation
Accomplishments
- Management
- Cost Control
- Purchasing
- Safety and Sanitation
- Hospitality
Timeline
SERVICE SPECIALIST - CLAIMS, Allstate Insurance Company
02.2021 - Current
Bartender - Palacio Bar
11.2019 - Current
BARTENDER/CHEF - Spotted Dog Brewery
09.2017 - 01.2021
Server - La Posta de Mesilla
06.2015 - 09.2017
Bartender - Chope's Bar & Cafe
07.2013 - 01.2014
TIER 2 TECHNICAL SUPPORT SPECIALIST - Volt VMC
06.2011 - 12.2012
Dona Ana Community College - Associate of Arts And Sciences, CULINARY ARTS
Dona Ana Community College - ASSOCIATES OF GENERAL STUDIES, Management