Sophia Perikles
Tampa ,FL
Summary
Reliable and adaptable professional with experience in crisis support, customer service, and education. Strong communication and problem-solving skills developed through working in fast-paced and high-pressure environments. Comfortable using computer systems, managing multiple responsibilities, and supporting individuals from diverse backgrounds.
Overview
7
7
years of professional experience
Work History
Intervention Specialist
Crisis Center of Tampa Bay
02.2025 - 04.2026
- Provided crisis intervention and emotional support to individuals in acute distress via phone, including callers experiencing suicidal ideation.
- Assessed risk levels using established protocols and determined appropriate intervention strategies.
- De-escalated high-risk situations through active listening, empathy, and evidence-based communication techniques.
- Collaborated with emergency services when necessary to ensure caller safety and continuity of care.
- Maintained accurate, confidential documentation of all interactions in compliance with organizational and federal guidelines.
- Supported diverse populations, including veterans, first responders, and individuals facing mental health or substance use challenges.
- Applied trauma-informed care principles to build trust and rapport with callers in crisis.
- Managed high call volumes in a fast-paced environment while maintaining professionalism and composure.
- Utilized problem-solving and grounding techniques to help callers regain emotional stability.
- Participated in ongoing training related to suicide prevention, crisis response, and mental health best practices.
- Adhered to ethical standards and confidentiality requirements while handling sensitive and potentially life-threatening situations.
- Provided resource referrals, including mental health services, community support, and emergency assistance.
Wait Staff Member
Flanigan's Seafood Bar and Grill
05.2021 - 08.2021
- Took customer orders and served food and drinks in a fast-paced sports bar environment
- Managed multiple tables at once while maintaining basic accuracy and timeliness
- Handled cash and card payments and returned correct change
- Communicated with kitchen and bar staff to keep orders moving and resolve simple issues
- Checked in with customers and responded to requests or concerns as they came up
- Maintained the cleanliness of tables and work areas during and after shifts
- Worked under pressure during busy hours, including game nights and weekends
- Followed restaurant procedures and health/safety guidelines
- Assisted teammates when needed to keep service running smoothly
Tutor
Kumon Learning Center
01.2019 - 05.2020
- Assisted students with math and reading assignments following the Kumon method
- Provided one-on-one support to help students understand concepts and complete daily work
- Graded classwork and homework, and recorded student progress
- Encouraged students to stay focused and complete assignments independently
- Identified when students were struggling and notified the instructor as needed
- Maintained an organized and structured learning environment
- Helped younger students develop basic study habits and time management skills
- Followed center guidelines and instructional procedures consistently
- Communicated respectfully with students, parents, and staff
Education
Bachelor of Science - Psychology
University of South Florida
Tampa, FL12.2024
Skills
- Proficient in basic computer use, including data entry, documentation, and navigating workplace systems
- Strong verbal communication skills developed through customer service and crisis support roles
- Able to communicate clearly and professionally with a wide range of individuals
- Demonstrated problem-solving skills in fast-paced and high-pressure situations
- Adaptable and able to handle changing priorities and unexpected challenges
- Active listening skills with the ability to understand concerns and respond appropriately
- Time management skills with experience in balancing multiple responsibilities at once
- Team-oriented with the ability to collaborate effectively with coworkers
- Attention to detail when completing tasks and handling information
- Ability to remain calm and focused under pressure
Timeline
Intervention Specialist
Crisis Center of Tampa Bay
02.2025 - 04.2026
Wait Staff Member
Flanigan's Seafood Bar and Grill
05.2021 - 08.2021
Tutor
Kumon Learning Center
01.2019 - 05.2020
Bachelor of Science - Psychology
University of South Florida