Marisa Jackson
Ellsworth,IA
Summary
Experienced in maintaining organized inventories and ensuring the cleanliness of commercial building bathrooms, workspaces, and customer areas. Dedicated team player with a strong service record. Possesses excellent organizational skills and a productive approach to handling multiple tasks simultaneously. Focuses on delivering high-quality and professional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Custodian
South Hamilton Community School District
07.2021 - Current
- Follow daily, weekly, and monthly cleaning tasks of assigned areas of the school building including bathrooms, locker rooms, classrooms, and hallways
- Yearly maintenance of floors including stripping, waxing, and buffering
- Lawn maintenance including mowing and weed eating in the summer and snow removal in the winter
Custodian
Iowa State University
06.2020 - 07.2021
- Cleaned buildings on campus including office spaces, classrooms, bathrooms and hallways
- Cleaning included sweeping, mopping, dusting, emptying trashes
Manager
McDonald's
06.2009 - 05.2020
- Customer service: interacting daily with customers and taking orders, making orders and giving customers the correct orders
- Scheduling: created weekly crew schedule, adjust to store demands and fixing any errors
- Also created monthly managers schedules to make sure store was properly staffed
- Hiring/firing: interviewed and hired employees
- Also did formal firing of employees per store policies
- Training: created, executed and follow up with training plans
- Cleaning: created cleaning schedules and executed and followed up with them as well as trained people the proper procedures for cleaning different areas and pieces of equipment
- Money: counted down drawers and made deposits
- Took deposits to the bank and verified them
- Taught others how to count and make daily deposits
- P and L reports: knowledge on how to read them and how to make changes in the areas that need improvement
- Made monthly store goals and shared and made plans of execution with my team
- While store manager we ran the lowest food cost in the organization and cut food waste in almost half of previous store manager
- We also got service times to the lowest the store had run which boosted monthly sales by 10%
- Managing money flows and working with a team to make sure the store was going in the correct direction
- General manager certified thru Hamburger University
Education
Associate's degree - Criminal Justice
Ellsworth Community College
Iowa Falls, IA12.2011
Skills
- Custodial Experience
- Team Management
- Cash Handling
- Leadership
- Floor Care
- Commercial Cleaning
- Mowing
- Snow Plowing
- Customer service
- Basic math
- Computer skills
- Communication skills
- Hospitality
- Supervising experience
- Store management
- Microsoft Office
- Punctuality
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Assessments
- Retail customer service, Proficient, 02/01/24, Responding to customer situations in a retail setting
- Office manager, Proficient, 02/01/24, Scheduling and budgeting
- Administrative assistant/receptionist, Proficient, 02/01/24, Using basic scheduling and organizational skills in an office setting
- Customer service, Proficient, 12/01/23, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 12/01/23, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 02/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Custodian
South Hamilton Community School District
07.2021 - Current
Custodian
Iowa State University
06.2020 - 07.2021
Manager
McDonald's
06.2009 - 05.2020
Driver's License
Associate's degree - Criminal Justice
Ellsworth Community College
Similar Profiles
Kim WyattKim Wyatt
Interventionist at Hamilton Community School District #328Interventionist at Hamilton Community School District #328
MARY KATE GRIFFINMARY KATE GRIFFIN
Mathematics Teacher at Downers Grove South High School, Community High School District 99Mathematics Teacher at Downers Grove South High School, Community High School District 99
Melody ColeMelody Cole
First Grade Teacher at South Tama Community School DistrictFirst Grade Teacher at South Tama Community School District