Marisa Kelly
Olathe,KS
Summary
Dynamic and results-driven Network Market Engineer with a strong background in computer networking and customer service. Proven ability in TCP/IP protocols, Cisco routers and switches, and hardware troubleshooting. Adept at network troubleshooting and efficient ticket management. Skilled in providing attentive customer service and maintaining organized, efficient work environments. Adaptable team player with a strong work ethic and a commitment to delivering high-quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Market Engineer
Segra
Kansas City
10.2025 - Current
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Implemented network architecture to optimize performance and connectivity.
Field Service Engineer
UPN
Kansas City
07.2023 - 10.2025
- Provided on-site technical support to clients. Maintained IT infrastructure functionality by troubleshooting hardware and software issues. Collaborated with team members to resolve technical problems efficiently.
- Addressed and resolved technical issues on-site, ensuring seamless operations.
- Executed installation, configuration, and maintenance of IT hardware and software components.
- Facilitated collaboration with customers and internal teams to identify and resolve specific IT requirements and challenges.
- Oversaw documentation management of on-site IT systems and processes to ensure information accuracy and accessibility.
- Facilitated training and support for end-users to enhance effective utilization of IT resources and tools.
NOC Technician
UPN
Kansas City
04.2022 - 07.2023
- Monitored network systems to identify issues and provide technical support. Assisted in implementing solutions to minimize downtime and maintain smooth network operations.
- Oversaw network systems monitoring and conducted regular performance checks to ensure optimal functionality.
- Addressed and resolved technical issues to ensure seamless network operations.
Shift Manager
Amazon
Shawnee
03.2019 - 04.2022
- Monitored daily shift activities to support smooth operations and maintain workflow. Assisted team members with task execution to promote timely completion. Provided basic guidance to staff to help meet customer service standards.
- Directed and managed shift activities to ensure smooth operations and timely task completion.
- Formulated and executed operational strategies to enhance process efficiency.
- Collaborated among cross-functional teams to pinpoint improvement opportunities and execute effective solutions.
- Analyzed key performance indicators and metrics to enhance operational performance.
Education
Enlightium Academy
Skills
- Computer Networking
- TCP/IP Protocols
- Cisco Routers
- Hardware Troubleshooting
- Network Troubleshooting
- Customer Service
- Ticket Management
Certification
CCNA Certified
Timeline
Network Market Engineer
Segra
10.2025 - Current
Field Service Engineer
UPN
07.2023 - 10.2025
NOC Technician
UPN
04.2022 - 07.2023
Shift Manager
Amazon
03.2019 - 04.2022
Enlightium Academy