Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Harmon

Hillsboro,Missouri

Summary

Versatile Field Service Engineer with extensive experience in installing and maintaining network equipment with complex tools and equipment. Proven ability to diagnose and troubleshoot technical issues effectively. Strong team collaboration skills and disciplined approach to task completion. Committed to ensuring safety and efficiency in all service operations.

Overview

21
21
years of professional experience

Work History

Network Market Engineer

Segra
St Louis, Missouri
02.2025 - Current
  • Managed project timelines and resources to ensure successful delivery milestones.
  • Participated in team meetings to discuss project progress updates.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Prepared estimates and budgets.
  • Conferred with technical personnel to prepare designs or operational plans.

Field Service Engineer III

Segra
St Louis, MO
10.2024 - Current
  • Installed and configured telecommunications equipment for client sites.
  • Conducted routine maintenance on network systems to ensure optimal performance.
  • Diagnosed technical issues and provided timely solutions to customers.
  • Collaborated with project teams to implement system upgrades and enhancements.
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Responded promptly to customer inquiries via telephone or email communication.
  • Maintained inventory control records for spare parts used during service calls.

ISP Tech II

Everstream
Saint Louis, Missouri
08.2021 - 10.2024
  • Installed and configured networking equipment for customer connectivity.
  • Executed RFC tests and conducted light level testing using OTDR.
  • Maintained and troubleshot circuits by accessing collocations effectively.
  • Performed overnight maintenance to ensure optimal service continuity.
  • Tracked vehicle stock and communicated equipment needs to management.
  • Participated in on-call rotation to address urgent service requests.
  • Trained new technicians on installation procedures and safety protocols.
  • Documented service requests and resolutions in ticketing system for accurate record-keeping.

Field Technician VI

Charter Spectrum
St. Ann, Missouri
03.2015 - 08.2021
  • Installed and troubleshot fiber equipment, conducting RFC tests and EtherSam tests.
  • Maintained telecommunications equipment in commercial settings, ensuring optimal performance.
  • Diagnosed service issues using specialized testing tools to facilitate resolution.
  • Collaborated with team members to address complex technical problems efficiently.
  • Conducted routine inspections and preventive maintenance according to established schedules.
  • Adapted work schedule to meet customer needs while maintaining safety standards.
  • Provided exceptional customer service by addressing inquiries and concerns promptly.
  • Trained new technicians on installation procedures and safety protocols.

Supervisor

Charter
Farmington, Missouri
06.2012 - 03.2015
  • Supervised daily operations to enhance safety and efficiency in workflow.
  • Conducted regular inspections to uphold equipment and facility standards.
  • Maintained accurate records of employee performance and attendance.
  • Led team meetings to address goals, challenges, and performance enhancements.
  • Trained new staff on company policies and operational procedures.
  • Monitored employee productivity to offer constructive feedback and coaching.
  • Resolved customer complaints promptly, ensuring high customer satisfaction.
  • Managed inventory levels while ordering supplies for seamless operations.

Business Tech

Charter
Fenton, Missouri
06.2011 - 06.2012
  • Installed and troubleshot equipment for business customers, ensuring optimal performance.
  • Ran wiring and configured hardware components to meet organizational standards.
  • Collaborated with cross-functional teams to enhance workflow processes.
  • Provided technical support, resolving network and system issues effectively.
  • Configured firewalls and routers according to best practices and specifications.
  • Utilized diagnostic tools to address complex technical problems swiftly.
  • Assisted in installation and configuration of components to support operations.

Lead Technician

Charter Spectrum
Fenton, Missouri
05.2007 - 06.2011
  • Trained new hires and mentored junior technicians on best practices and safety protocols.
  • Diagnosed and resolved technical issues for residential and commercial clients.
  • Implemented troubleshooting procedures to enhance field service response times.
  • Managed quality control processes, ensuring high customer satisfaction levels.
  • Maintained company vehicle by cleaning, stocking, and performing necessary upkeep.
  • Followed safety practices to prevent injury and property damage.
  • Troubleshot recurring customer issues to provide effective solutions.

Broadband Technician

Charter
Fenton, Missouri
12.2004 - 05.2007
  • Installed coax lines and broadband equipment for residential customers.
  • Troubleshot coax and connectivity issues using diagnostic tools.
  • Educated customers on product features and basic troubleshooting techniques.
  • Documented service calls and repair work in tracking systems.
  • Ensured compliance with safety standards during installation processes.
  • Provided maintenance services for broadband internet and digital telephone services.
  • Adhered to OSHA and company-defined safety regulations.
  • Demonstrated extensive knowledge of industry equipment.

Education

HVAC Certificate -

Jefferson College
Hillsboro, Missouri
05.1999

High School Diploma -

Herculaneum High School
Herculaneum, Missouri
05.1998

Skills

  • Problem solving and attention to detail
  • Network troubleshooting
  • Equipment maintenance
  • Technical documentation
  • Project management
  • Inventory control
  • Effective communication
  • Team collaboration
  • Adaptability

References

References available upon request.

Timeline

Network Market Engineer

Segra
02.2025 - Current

Field Service Engineer III

Segra
10.2024 - Current

ISP Tech II

Everstream
08.2021 - 10.2024

Field Technician VI

Charter Spectrum
03.2015 - 08.2021

Supervisor

Charter
06.2012 - 03.2015

Business Tech

Charter
06.2011 - 06.2012

Lead Technician

Charter Spectrum
05.2007 - 06.2011

Broadband Technician

Charter
12.2004 - 05.2007

HVAC Certificate -

Jefferson College

High School Diploma -

Herculaneum High School

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Michael Harmon