Your Name
Atlanta,United States
Summary
Professional summary A skilled customer service professional with a solid 4 year track record in the customer service and a passion for sales, challenges, and leasing. Recognized for exceptional abilities in market research, lead generating, trend forecasting, fostering professional client relationships, communication skills, and cultivating partnerships. Proficient in leveraging technology and customer feedback to enhance customer satisfaction, leading to increased sales through strategic initiatives. Alexis Hardy Customer Service/ Leasing Rep Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
Overview
4
4
years of professional experience
Work History
Leasing Specialist
01.2023 - Current
- Atlantic Residential- Revel Ballpark
- Utilize market research and analysis to identify trends and opportunities for enhancing leasing strategies, attracting new residents, and maximizing occupancy rates at Revel Ballpark
- Develop and maintain relationships with local businesses to establish partnership programs that offer discounts and exclusive perks to attract potential residents to lease
- Created a comfortable atmosphere for current and prospective residents by maintaining a friendly and professional demeanor
- Closed leases by providing quality guided tours, applying emphasis on Revel Ballparks perks, and by offering exceptional customer service
- Collaborate with the marketing team to create targeted promotional campaigns that highlight the unique features and amenities at Revel Ballpark, aiming to increase brand awareness and attract potential residents
- Organize and host community events and workshops to create a sense of belonging and camaraderie among current residents, fostering a positive living experience and encouraging resident retention at Atlantic Residential- Revel
- Ballpark
- Research and recommend innovative technology solutions to streamline the leasing process, enhance customer experience, and improve operational efficiencies for Revel Ballpark
- Analyze the feedback and suggestions provided by potential and current residents to continuously improve the leasing process and enhance resident satisfaction at Revel Ballpark
- Identify emerging trends in apartment marketing and recommend adjustments to leasing strategies to stay ahead of the competition and attract high-value residents to Revel Ballpark
- Kept up with developments occurring in the community and surrounding neighborhood to provide insightful knowledge to prospective residents interested in Revel Ballpark as a potential home
- Familiarized myself with programs and leasing tools that assisted with the generating of marketing content, community analytic reports, follow ups with leads, and more.
Luxury Leasing Specialist
ATLANTA/BUCKHEAD, RAM Partners
08.2021 - 12.2022
- Buckhead
- Created a professional environment for current residents and prospective residents alike
- Worked hand and hand with tenants to insure needs were met
- Provided special services for tenants by assisting with booking reservations, tracking upcoming deliveries, and scheduling appointments along side concierge team
- Monitored building access by collecting key fob data and conducted regular security camera checks
- Used document authentication tech to approve and deny applicants
- Generated marketing logs and devised marketing plans
- Followed discretion protocols for public figures
- Conducted high-quality property tours
- Managed visitor check-ins
- Awarded Leasing Specialist of the Month in June 2022
- Successfully co-trained concierge staff
- Maintained 100% occupancy rate over four periods
- Employment history
Customer Service Rep
ATLANTA, Kaylex Group LLC
12.2019 - 07.2021
- Leverage customer feedback and insights to identify opportunities for improving products and services, fostering a culture of continuous improvement within the organization
- Implement innovative customer service strategies to improve customer satisfaction and loyalty, leveraging market trends and competitor analysis
- Analyze customer service metrics and trends to provide actionable insights for improving customer satisfaction and loyalty, ultimately contributing to increased customer retention and business growth at Kaylex Group LLC
- Develop and maintain strong relationships with key customers to ensure high levels of customer satisfaction and loyalty, while also identifying opportunities for upselling and cross-selling Kaylex Group LLC's products and services
- Utilize data-driven decision-making to optimize customer service operations and streamline processes, leading to increased efficiency and cost savings for Kaylex Group LLC
- Utilize customer relationship management (CRM) software effectively to track customer interactions, preferences, and purchase history, enabling personalized and targeted customer service experiences at Kaylex Group LLC
- This data- driven approach will strengthen customer relationships, increase repeat business, and drive overall customer satisfaction and loyalty
- Conducted cold calls to compel potential cliental to move forward
Education
Skills
- Market Research Event Planning
- Feedback Analysis Trend Forecasting
- Partnership Development Market Research
- Problem solving Attention to detail
- Communication skills Organization
- Marketing Campaigns Computer Skills
- Leasing Tools Conflict Resolution
- Networking Closing Strategies
- Client Acquisition Lead Generation
- Luxury Property Management Security Protocols
- Customer Satisfaction Property Tours
- Service Excellence
References
References
7708413756 Kate Upton
Revel Ballpark
+1(770)862-6821 Lauren James
Atlantic Residential- Revel Ballpark
4049831501 Sara Stibbins
RAM Partners- The Sutton Buckhead
7703543855 Grace Ann Geer
Revel Ballpark
Links LinkedIn Profile
Interests
CUMMINGGA
, West Forsyth Highschool
Volunteer Work Habitat for Humanity
VOLUNTEER
Habitat for Humanity is a non-profit organization that works with communities and individual families that are in need
of essential living conditions
Timeline
Leasing Specialist
01.2023 - Current
Luxury Leasing Specialist
ATLANTA/BUCKHEAD, RAM Partners
08.2021 - 12.2022
Customer Service Rep
ATLANTA, Kaylex Group LLC
12.2019 - 07.2021