Marisa Koenen
Summary
Results-oriented professional with 11+ years in clinical and administrative roles within surgical services and emergency medicine. Specializes in operating room management, EHR documentation, and healthcare administration to optimize workflows and ensure compliance. Leads inventory and team management initiatives, implementing data-driven improvements to enhance operational efficiency and patient safety.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Companion Caregiver
Angels
Utica
08.2026 - Current
- Provided companionship and support to clients in daily activities.
- Assisted clients with personal care and hygiene routines.
- Communicated effectively with families regarding client needs and updates.
Medical Scribe - Emergency Department
ProScribe
Rome
01.2024 - 10.2024
- Document EHR encounters in real time to maintain legal compliance and complete clinical records.
- Reduced physician documentation time, accelerating ED patient flow and boosting patient satisfaction.
- Streamlined documentation processes to enhance physician efficiency, leading to shorter patient wait times and improved satisfaction scores.
- Enhanced clinical documentation processes, resulting in faster patient evaluations and a notable increase in overall patient throughput.
- Streamlined documentation processes, enhancing physician efficiency and shortening patient wait times.
- Ensure accurate ICD-10 and CPT coding to maintain billing accuracy and chart integrity.
- Enhanced clinical documentation processes, facilitating faster patient evaluations and increasing overall patient throughput.
Patient Experience Associate
Natera Genetics
04.2023 - 10.2023
- Managed escalations of genetic reports among lab, providers, and sales to restore provider satisfaction and improve retention.
- Managed genetic report escalations between lab, providers, and sales to restore provider satisfaction and retention.
- Resolved complex clinical data gaps by retrieving missing information to ensure timely report delivery.
- Supported client onboarding workflows to enable smoother integration and measurable client adoption gains.
- Developed strong client relationships through clear communication and understanding of needs, enhancing overall patient satisfaction.
- Implemented data-cleansing procedures that improved report accuracy and reduced rework occurrences.
- Coordinated multidisciplinary teams to resolve client issues promptly, ensuring timely solutions and high service quality.
Certified Surgical Technologist
Griffiss Surgery Center
Rome
05.2022 - 08.2022
- Managed operating room setup and equipment calibration, achieving 100% procedure readiness for scheduled surgeries.
- Controlled sterile field across ophthalmology, plastics, and orthopedics, minimizing infection risk through adherence to strict protocols.
- Assisted surgeons as first assistant to shorten case time and improve procedural flow.
- Maintained instrument sterilization and inventory control to support uninterrupted surgical schedules.
- Implemented advanced surgical equipment calibration procedures, ensuring optimal performance and compliance with safety standards.
- Fostered collaboration by effectively communicating with surgical teams, strengthening trust and teamwork during critical procedures.
Hospital Corpsman Third Class (Enlisted Clinical Coordinator & Surgical Technologist)
United States Navy
Camp Lejeune
10.2014 - 10.2018
- Assisted in high-acuity trauma and specialty procedures including spinal instrumentation and laser lithotripsy.
- Streamlined surgical team operations, enhancing patient care quality and maintaining strict adherence to military medical protocols.
- Coordinated scheduling and training to ensure operational readiness for routine and emergency surgeries.
- Streamlined surgical team operations, improved patient care quality and ensured adherence to military medical protocols.
- Implemented new inventory control systems for surgical supplies, achieving 99% efficiency and significantly reducing waste.
- Optimized surgical suite workflows, reducing turnaround times and increasing capacity for emergency procedures.
- Supported Navy Warfighter Refractive Surgery Program as surgical technologist.
- Served as enlisted clinical coordinator during midshift operations.
Education
Post Bacc Certificate - Pre Health - Science
American Military University
Charleston, WV 07.2026 - 08.2026
Master of Science - Health Informatics And Analytics
University of South Florida
Tampa, FL 03.2025 - 04.2026
BASIC LIFE SUPPORT -
CERTIFIED CENTRAL STERILE PROCESSING TECHNOLOGIST -
Bachelor of Science - HEALTHCARE ADMINISTRATION
American Military University
Charleston, WV 02.2020 - 02.2024
CERTIFIED SURGICAL TECHNOLOGIST - Corpsman C School
NAVY MEDICAL EDUCATION TRAINING
San Antonio, TX 12.2014 - 01.2015
Skills
- Patient care
- Client Care Coordination
- Patient Support Services
- Patient Care Administration
- EHR management
- Patient Data Management
- Patient Record Management
- Data analytics
- Clinical analytics
- Workflow Optimization
- Issue resolution
- Crisis Response Planning
- Leadership
- Teamwork
- Patient Advocacy
- Medical coding
- Laboratory specimen collection
- Medical terminology
- Preventive healthcare measures
- HIPAA compliance
- Triage
- Diagnostic testing
- Advanced patient care
- IV insertion
- Calm under pressure
- Multitasking
- Task prioritization
- Recordkeeping
- Team management
- Equipment sterilization
- Critical thinking
- Aseptic techniques
- Anatomy
- Insurance coding (ICD-9 and CPT)
- Healthcare reimbursement
- Medical office administration
- Medical software applications
- Lims, AHLTA, CHCS, all scripts, Epic
Additional Information
Maintains extensive, proven proficiency in scrubbing and circulating for a comprehensive range of surgical specialties, ensuring critical equipment operation and instrument knowledge. Expertise includes: Ophthalmology (Phacoemulsification, IOL implants, Xen eye stents); Orthopedic Surgery (joint repairs, arthroscopic procedures, advanced spinal instrumentation); Urology (Laser lithotripsy, prostate resections, cystoscopies, Holmium YAG laser operation); and Plastic & General Surgery (facial rejuvenation, body contouring, hernia repairs, and laparoscopic procedures)., Spanish, Novice, www.linkedin.com
Timeline
Companion Caregiver
Angels
08.2026 - Current
Post Bacc Certificate - Pre Health - Science
American Military University
07.2026 - 08.2026
Master of Science - Health Informatics And Analytics
University of South Florida
03.2025 - 04.2026
Medical Scribe - Emergency Department
ProScribe
01.2024 - 10.2024
Patient Experience Associate
Natera Genetics
04.2023 - 10.2023
Certified Surgical Technologist
Griffiss Surgery Center
05.2022 - 08.2022
Bachelor of Science - HEALTHCARE ADMINISTRATION
American Military University
02.2020 - 02.2024
CERTIFIED SURGICAL TECHNOLOGIST - Corpsman C School
NAVY MEDICAL EDUCATION TRAINING
12.2014 - 01.2015
Hospital Corpsman Third Class (Enlisted Clinical Coordinator & Surgical Technologist)
United States Navy
10.2014 - 10.2018