Marisa LaSorsa
Chalfont,PA
Summary
Dedicated Retail and Customer Service professional with over 5 years of experience enhancing customer satisfaction and optimizing store operations. Recognized for reliability and collaboration, effectively resolving conflicts and maintaining positive interactions. Proactively identifies tasks during downtime and excels in communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
American Eagle Outfitters, Inc
North Wales, Pennsylvania
11.2023 - Current
- Advocated for sales offers and brand initiatives, fostering customer loyalty.
- Educated customers on product features, enhancing their shopping experience.
- Answered customer questions and supported satisfaction and loyalty.
- Collaborated with team members to maintain high store presentation standards.
- Processed customer payments efficiently accurately and efficiently.
- Supported fitting room operations, processed shipment, and assisted with floor sets.
Cashier
Giant Food Stores
North Wales, Pennsylvania
11.2021 - 11.2023
- Managed cash register operations, accurately handling cash, checks, credit cards, gift cards, and automatic debit payments to maintain financial integrity.
- Processed customer purchases efficiently at checkout stations, ensuring a smooth transaction experience.
- Assisted customers with product inquiries and provided accurate store directions to enhance their shopping experience.
- Maintained cleanliness and organization of checkout area.
Beauty Advisor
Ulta Beauty Inc.
North Wales, Pennsylvania
05.2026 - Current
- Guided customers on effective use of cosmetics and fragrances to enhance their beauty routines.
- Resolved customer inquiries and concerns through effective communication.
- Collaborated with team members to improve store layout and customer flow. to enhance shopping environment for improved customer experience.
- Engaged in promotional events to increase customer interaction with brand products. to boost brand awareness.
- Maintained cleanliness and organization of beauty displays and workstations.
- Managed inventory and restocked merchandise to ensure optimal product availability.
- Executed various sales activities including processing transactions and assisting customers. including cashiering, stocking shelves, and customer service.
Education
High School Diploma -
Central Bucks High School South
Warrington, PA06-2024
Some College (No Degree) - Bachelor of Science in Labor And Human Resources
Pennsylvania State University
University Park, PA09-2026
Skills
- Transaction management
- Product knowledge
- Sales techniques
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Team leadership
- Microsoft Word and PowerPoint
Timeline
Beauty Advisor
Ulta Beauty Inc.
05.2026 - Current
Brand Ambassador
American Eagle Outfitters, Inc
11.2023 - Current
Cashier
Giant Food Stores
11.2021 - 11.2023
High School Diploma -
Central Bucks High School South
Some College (No Degree) - Bachelor of Science in Labor And Human Resources
Pennsylvania State University