Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marisa Ludes

Hickory Hills,IL

Summary

Sales-focused, customer-oriented Licensed Esthetician with advanced training in microdermabrasion, chemical peels, and facials. Desiring a role in a medical spa.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Esthetician

LifeSculpt
11.2022 - Current
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Streamlined appointment scheduling for better time management and increased productivity.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Provide Infrared Light body treatments
  • Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
  • Led promotional events within the spa that resulted in increased bookings for services.
  • Educated patients on treatment options.
  • Performed Chemical peels, special anti-oxidant, acne, and microdermabrasion facial services.

Lead Esthetician

Luxe Beauty Lounge
07.2022 - Current
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
  • Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
  • Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
  • Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
  • Educated patients on treatment options.

Waitress

The Pit RIB House
05.2021 - 12.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Head Receptionist

Mercie Nails Of Palos Heights
03.2017 - 07.2022
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Streamlined appointment scheduling for improved time management and increased client flow.
  • Collaborated with staff members to ensure seamless communication and coordination among departments.
  • Reduced wait times by optimizing check-in procedures, improving overall guest experience.
  • Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
  • Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
  • Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
  • Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
  • Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
  • Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Licensed Esthetician - Esthetics

Tricoci University of Beauty Culture
Bridgeview, IL
03.2022

High School Diploma -

Amos Alonzo Stagg
Palos Hills, IL
05.2017

Skills

  • Manual Lymphatic Drainage Massage
  • Cynosure Tempsure RF certified
  • Customer service excellence
  • Sales and upselling
  • Sanitation and sterilization
  • Skin tightening methods
  • Acne treatment knowledge
  • Chemical peel proficiency
  • Product recommendation
  • Anti-aging treatments
  • Microdermabrasion expertise
  • LED light therapy

Certification

  • Licensed Esthetician
  • Cynosure Tempsure RF certified
  • ASCP Chemical peels: Combining and Layering for maximum results theory certification
  • ASCP eyebrow tinting theory certification
  • ASCP body contouring and coolsculpting theory certification

Timeline

Lead Esthetician

LifeSculpt
11.2022 - Current

Lead Esthetician

Luxe Beauty Lounge
07.2022 - Current

Waitress

The Pit RIB House
05.2021 - 12.2022

Head Receptionist

Mercie Nails Of Palos Heights
03.2017 - 07.2022

Licensed Esthetician - Esthetics

Tricoci University of Beauty Culture

High School Diploma -

Amos Alonzo Stagg

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Marisa Ludes