Licensed Relationship Banker
Chase
Boulder, CO
09 2024 - Current
- Handle fraud claims and disputes for checking accounts, debit cards, and credit cards, helping clients secure their accounts and recover funds.
- Complete account maintenance, identity verification, and transaction processing - following compliance and security procedures.
- Identify potential fraud, suspicious activity, and account risks, escalating concerns to the appropriate internal teams.
- Protect sensitive customer and financial information while maintaining accurate account records and following internal controls.
- Work closely with clients and back-office teams to resolve complex account issues in a fast-paced, regulated environment.