Marisa Martin
Las Vegas
Summary
Detail-oriented retail professional adept at managing team dynamics and enhancing customer experiences. Expertise in budget management, inventory control, and staff training contributes to streamlined operations and improved service quality. Dedicated to leveraging industry insights for sustained organizational growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager in Training
Arco Rebel
Las Vegas
09.2020 - 06.2021
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Strengthened customer relationships through immediate problem resolution and the application of effective corrective strategies.
- Provided coverage for managerial duties during absences.
- Coordinated shift coverage to maintain staffing levels and ensure seamless service delivery.
- Oversaw budget management and resource allocation to enhance productivity and profitability.
- Executed routine inventory audits and maintained up-to-date records to support operational efficiency.
- Developed inventory management practices to optimize stock levels and reduce waste.
- Managed invoice filing processes to ensure accurate record-keeping.
- Processed daily paperwork, scanned audits, and logged store orders to support operational accuracy.
Head Cashier, Management
99 Cents Only Store
Las Vegas
04.2019 - 07.2020
- Engaged customers at checkout, providing information on discounts and promotional offers that increased sales.
- Handled escalated customer concerns with professionalism and empathy, achieving satisfactory resolutions.
- Cultivated customer relationships to enhance satisfaction and drive repeat visits.
- Oversaw store opening and closing activities while accurately documenting shift changes for accountability.
- Evaluated visual merchandising of checkout lanes and coordinated team efforts to uphold cleanliness protocols.
- Managed team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Optimized checkout process to enhance customer experience and minimize wait times.
- Analyzed peak hour traffic and collaborated with store management to optimize cashier schedules for improved service delivery.
- Improved operational efficiency by covering for absent employees and working additional shifts.
- Executed regular audits of register tills to ensure accuracy in daily cash counts.
- Trained employees on effective register operation, merchandising techniques, and customer service best practices.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
Cashier/Shift Lead
Dairy Queen
Las Vegas
04.2014 - 06.2016
- Achieved high customer satisfaction by creating a welcoming atmosphere upon arrival and departure.
- Enhanced customer loyalty through outstanding service practices and effective client engagement.
- Addressed customer inquiries and complaints with professionalism to enhance overall dining experiences.
- Coordinated with team members to improve service speed during peak hours.
- Enhanced dining experience through careful food preparation and visually appealing presentation to delight customers.
- Developed cash handling procedures to ensure financial accuracy and minimize register discrepancies.
- Committed to flexible work hours and extra shifts to support business demands.
- Assisted in maintaining cleanliness and organization of work areas, ensuring compliance with health standards.
- Participated in promotional events, effectively communicating special offers to customers to drive sales engagement.
Education
High School Diploma - Culinary Arts
Centennial High School
Las Vegas, NV01-2010
No Degree -
Art Institute of Las Vegas
Henderson, NVSkills
- Client relations
- Sales techniques
- Multitasking
- Multitasking Abilities
- Adaptability and flexibility
- Teamwork
- Continuous improvement
- Professionalism
- Active listening
- Reliability
- Positive attitude
Languages
English
Timeline
Assistant Manager in Training
Arco Rebel
09.2020 - 06.2021
Head Cashier, Management
99 Cents Only Store
04.2019 - 07.2020
Cashier/Shift Lead
Dairy Queen
04.2014 - 06.2016
High School Diploma - Culinary Arts
Centennial High School
No Degree -
Art Institute of Las Vegas