Marisa Mowery
Palm Coast,FL
Summary
Highly skilled Front Office Administrator whom is enthusiastic about ensuring customer service in every aspect. Energetic team player who is able to take on multiple tasks with excellent time management abilities and a pleasant resourceful approach.
Overview
12
12
years of professional experience
Work History
Legal Assistant
Chanfrau & Chanfrau
08.2018 - 01.2024
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Front Office Administrator
Coastal Healthcare Partners
09.2017 - 08.2018
- Multiple-line tasking
- Sending referrals to multiple offices/providers and communicating continuously throughout care.
- Performing clerical duties, such as: faxing, filing, emailing, typing documents and records requests, scheduling multi providers.
- Organize patient care schedules with spreadsheets.
- Assist with Billing department. Post and apply payments to multiple accounts.
- Implement organizational policies and procedures for the facility.
- Verify PIP and Major Med Insurance Benefits.
- Medical correspondence, call backs to doctors and patients.
- Scheduling hospital admissions and follow-ups as well as imaging
- Working with EHR programs such as Rapid PM programs
Customer service
LJ Fiume Enterprise Landscaping
01.2012 - 06.2018
- Processing reports, routing and scheduling.
- Customer Service: answering calls and processing and documenting complaints or concerns in regards to service related issues.
- Performing all day-to-day secretarial functions.
- Assisted in creating pre-season marketing plans to support department and divisional strategies
Customer Service Associate
Ulta Beauty
09.2016 - 07.2017
- Monitored cash drawers in multiple checkout stations to ensure consistent cash supply.
- Ensured customer experience by addressing customer concerns and resolving problems on the spot.
- Referred unresolved customer grievances to designated departments for further investigation.
Customer Service Associate
Kohl's Department
08.2014 - 07.2017
- Customer Services: answering questions, handling customer issues and concerns.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Directed calls to appropriate individuals and departments.
- Created and maintained an organized database for promotional sales.
Education
High School Diploma -
Matanzas High School
FLSkills
- Excellent organization skills
- Capably manage and resolve conflicts
- Quick learner
- Able to multi-task
- Team building
- Pleasant demeanor
- Memorization and recall
- Quality assurance
- Accurate and detailed
- Customer service-oriented
- Punctual
- Articulate and well-spoken
- Time management
Custom
Coastal Healthcare Partners - Dr. Michael A. Osborne P: (386)283-5997
Timeline
Legal Assistant
Chanfrau & Chanfrau
08.2018 - 01.2024
Front Office Administrator
Coastal Healthcare Partners
09.2017 - 08.2018
Customer Service Associate
Ulta Beauty
09.2016 - 07.2017
Customer Service Associate
Kohl's Department
08.2014 - 07.2017
Customer service
LJ Fiume Enterprise Landscaping
01.2012 - 06.2018
High School Diploma -
Matanzas High School