Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Marisa Naipaul

Queens,NY
Marisa Naipaul

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
years of professional experience

Work History

Eagle Hvac Plumbing
Queens , NY

Secretary
08.2023 - Current

Job overview

  • Created and updated spreadsheets to track and report data.
  • Maintained organized filing system of paper and electronic documents.
  • Scheduled meetings and sent invitations specifying time and location.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Processed documents and materials for dissemination to appropriate parties.
  • Greeted visitors and directed to appropriate location or person.
  • Assisted with accounts receivable and accounts payable functions.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Home Owners
Queens , NY

Babysitter /Cleaner
02.2019 - Current

Job overview

  • Communicated with parents about daily activities and any concerning behaviors.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Helped complete homework, school projects and chores.
  • Enforced rules to teach good manners and maintain safe environment.
  • Read stories and played alphabet games to promote early literacy.
  • Organized various activities, games, crafts and outings to keep children entertained.

Brite CLeaners
Queens , NY

Counter Manager
02.2017 - 08.2023

Job overview

  • Provided customer service by answering questions, providing recommendations and addressing complaints.
  • Planned marketing campaigns aimed at increasing brand recognition among target audiences.
  • Consistently kept up-to-date knowledge of current fashion trends and styles.
  • Trained new employees on store policies, procedures and customer service standards.
  • Maintained records related to sales and placed special orders for desired items.
  • Conducted interviews for potential job candidates during hiring process.
  • Described merchandise and explained use, operation and care of merchandise to customers.
  • Organized promotional events to maximize sales opportunities in the store.
  • Oversaw hiring, training and dismissal of company staff members.
  • Worked closely with vendors to ensure quality control standards were met when receiving shipments.
  • Built staff teams, directed team leadership and monitored team processes and performance.
  • Provided feedback on customer purchases to ensure satisfaction with products purchased.
  • Collaborated with other departments within the organization on special projects as needed.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Monitored cash register transactions to identify any discrepancies or errors in calculations.
  • Attracted new clients through brand promotion and sales marketing practices.
  • Scheduled shifts for employees according to staffing needs of the store.
  • Implemented new policies and procedures related to counter operations as required.
  • Analyzed data from past sales activities to forecast future needs of the business.
  • Ordered store materials and built strong relationships with key company suppliers.
  • Supervised employee performance and conducted performance reviews for staff members.
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Performed regular maintenance checks on POS systems, registers, scanners and other equipment used in the store.
  • Assisted with store operations, including inventory management and stock replenishment.
  • Created processes to streamline check-out procedures for customers.
  • Developed sales plans to increase product visibility and customer awareness.
  • Maintained accurate records of daily, weekly and monthly sales figures.
  • Ensured compliance with all safety regulations within the store environment.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Money Tree Tax Prepration
Queens , NY

Clerical Assistant
12.2016 - 08.2018

Job overview

  • Coordinated company records and resources to assist team members with special projects.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Answered phone calls and directed them to the appropriate personnel.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Assisted with special projects as needed by management team.
  • Greeted visitors and customers in a friendly, professional manner.
  • Provided administrative support for staff members.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Assisted with filing documents and maintaining records.

Education

University Of The State OF New York Education Dep.
New York, NY

from Basic
12.2022

Skills

  • Expense Tracking
  • Office Administration
  • Appointment Scheduling
  • Letter Writing
  • Calendar Management
  • Customer Service
  • Sales Support
  • Supply Ordering
  • Database Management
  • Meeting Coordination
  • Supply Restocking
  • Multi-Line Phone Systems
  • File Management
  • Confidentiality Understanding
  • Mail Distribution
  • Verbal and Written Communication
  • Report Writing
  • Cross-Functional Communication
  • Filing Experience
  • Meeting Support
  • Data Verification
  • Payroll Processing
  • Payment Posting
  • Developing Presentations
  • Office Staff Leadership
  • Complex Problem-Solving
  • Database Maintenance
  • Preparing Contracts
  • Organization
  • Schedule Management
  • File Systems Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Secretary

Eagle Hvac Plumbing
08.2023 - Current

Babysitter /Cleaner

Home Owners
02.2019 - Current

Counter Manager

Brite CLeaners
02.2017 - 08.2023

Clerical Assistant

Money Tree Tax Prepration
12.2016 - 08.2018

University Of The State OF New York Education Dep.

from Basic

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Marisa Naipaul