Marisa Rodrigues

I am a licensed life insurance agent, my daily roles include selling, promoting, and educating people from all walks of life on policy types & functions.

Key duties include prospecting for new clients, conducting financial needs assessments, explaining complex coverage options, managing applications, and providing ongoing, high-quality client support.

I oversaw item sorting processes to prepare goods for third-party vendors focused on sustainability. Directed route assignments and vehicle allocations for drivers to maximize delivery effectiveness. Managed pre-trip inspection protocols and performance data analysis to uphold quality standards. Led coaching and training initiatives to develop team capabilities. Collaborated with departments experiencing staffing challenges to maintain operational continuity.

Achieved a 0.5% error rate for an entire quarter through effective team management and operational oversight. Drove team growth and development within individual roles while maintaining high standards of accuracy in delivery acceptance. Streamlined order preparation processes to support timely replenishment of depots throughout the state.

Managed inventory and front of house operations at a retail showroom in Westfield Mall. Oversaw receiving and inputting new products, processing and packing orders, conducting inventory audits, and executing closing procedures. Assisted in training and monitoring sales associates to enhance performance. Supported daily operations by replenishing front of house inventory before each shift.

Supervised a team of 8-12 staff members per shift. Managed break schedules to comply with labor regulations. Assisted with conflict resolution among team members. Handled cash drawer operations and processed defective products. Supported inventory and reception departments as needed. Monitored individual performance and provided daily feedback based on sales data.

Oversaw dispatching for dual delivery services, coordinating operations to maximize efficiency. Directed route optimization and customer support initiatives to resolve conflicts effectively. Promoted to delivery manager, taking on responsibilities for cash management, scheduling, training, and audits.