Marisa Rosa
Wake Forest,NC
Summary
Dynamic leader with experience in both operational and customer-facing roles with expertise in written communication across multiple genres and formats. Committed to contributing to both personal and professional growth by taking on and adapting to new challenges.
Overview
1
1
year of professional experience
Work History
Key Lead
Abercrombie & Fitch
Durham, North Carolina
02.2025 - Current
- Provided excellent customer service and reviewed CSAT scores weekly, using data and customer comments to set daily goals for associates.
- Managed associate availability and crafted weekly schedules to fit the needs of the business, anticipating fluctuations in traffic and budgeting.
- Created daily zoning grids based on associate strengths, ensuring that each day ran smoothly and efficiently.
- Managed holiday staffing, recruiting strong candidates to meet the seasonal needs of the business.
- Contributed to inventory management by overseeing the completion of transfers, executing replenishment, and supervising stockroom organization.
Senior Writer
The Daily Tar Heel
Chapel Hill, North Carolina
09.2024 - 05.2025
- Pitched ideas for long-form pieces bi-weekly.
- Sourced and completed high-performing articles within a 4-day timeframe.
- Collaborated with photographers and artists to create representational visuals for each piece.
- Provided monthly event coverage pieces, informing the community of current and upcoming arts and culture events.
Lead Brand Representative
Abercrombie & Fitch
Durham, North Carolina
10.2024 - 02.2025
- Acted as lead cashier and register manager during the holiday season and during peak business days.
- Fostered strong communication between management and part-time associates.
- Assisted with floor sets and styled forms to reflect the brand's image.
Education
Bachelor of Arts - English And Comparative Literature
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2025
Skills
- Proficiency in written English across genres, including journalism, literature reviews, creative writing, and original academic research
- Familiarity with MLA, APA, Chicago, and AP style
- Written and verbal synthesization of complex ideas
- Intermediate written Spanish
Timeline
Key Lead
Abercrombie & Fitch
02.2025 - Current
Lead Brand Representative
Abercrombie & Fitch
10.2024 - 02.2025
Senior Writer
The Daily Tar Heel
09.2024 - 05.2025
Bachelor of Arts - English And Comparative Literature
University of North Carolina At Chapel Hill