Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Santistevan

Arvada,CO

Summary

Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

Warren Village Alameda
11.2024 - Current
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Showed apartments to potential tenants and answered questions regarding community.
  • New build Lease up

ASSISTANT COMMUNITY MANAGER

Maiker Housing Partners
07.2022 - 11.2024
  • Efficiently managed tenant complaints, recording each interaction promptly
  • Presented detailed information about apartments to potential renters
  • Responded promptly to all tenant inquiries or complaints regarding maintenance or services provided by the property management company
  • Collaborated with maintenance and property management teams to ensure units are move-in ready
  • Ensuring compliance with local, state, and federal regulations related to affordable housing programs
  • Compliance with HUD and Housing Authority directives, policies, and procedures
  • Trained staff members on proper property management techniques
  • Supervised a team of staff responsible for day-to-day operations within the finance and property management department

ASSISTANT MANAGER

Belmar Groves
04.2019 - 06.2024
  • Conducted property showings to highlight features, answer questions, and address concerns to close contracts
  • Processed security deposit refunds
  • Attended staff meetings and took extensive notes to share with property manager
  • Validated rental eligibility by using Belmar Groves's verification process
  • Resolved conflicts between tenants regarding noise, encroachments and parking
  • Showed apartments to potential tenants and answered questions regarding community
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Kept accurate records of all resident and tenant correspondence

Property Manager

Aurora Housing at Connections at 6th Ave
06.2021 - 07.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Colorado Coalition for the Homeless
10.2016 - 09.2021
  • Adept at answering phones, faxing, and filing
  • Greeted pre-qualified followed-up with prospective tenant process and verified eligible tenant applications
  • Coordinated and led apartment tours answered questions highlighted selling features and property amenities
  • Collected and recorded application fees and deposits accurately documented all financial transactions
  • Enjoy working with diverse people and being able to multitask
  • Working with onsite for work orders & other sorts of things

Colorado Coalition for the Homeless
03.2015 - 09.2018
  • Completed residential housekeeping tasks for several regular clients
  • Maintained clean living environments including laundry surface cleaning mopping and dusting
  • Documented supply needs for agency
  • Treated residents with respect and courtesy
  • Performed special resident requests as needed
  • Noted any repair or maintenance issues and reported them to residents and management

Education

GED -

Emily Griffith
Denver, Co
05.2016

Skills

  • Customer service skills
  • Task Prioritization
  • Analytical Problem Solving
  • Flexibility
  • Patience
  • Housing Law Compliance
  • LIHTC
  • Project-Based Section 8
  • Property tours and inspections
  • Curb appeal

Timeline

Assistant Property Manager

Warren Village Alameda
11.2024 - Current

ASSISTANT COMMUNITY MANAGER

Maiker Housing Partners
07.2022 - 11.2024

Property Manager

Aurora Housing at Connections at 6th Ave
06.2021 - 07.2022

ASSISTANT MANAGER

Belmar Groves
04.2019 - 06.2024

Colorado Coalition for the Homeless
10.2016 - 09.2021

Colorado Coalition for the Homeless
03.2015 - 09.2018

GED -

Emily Griffith

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Marisa Santistevan