Marisa Severson

• Provided companionship to patients, fostering positive relationships and emotional wellbeing.
• Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
• Assisted patients with daily living activities, promoting independence and quality of life.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Social Science, General Psychology, Food and Beverage Operation, Organizational Behavior, Public Relations and all Marketing and Business classes related