Marisa Shepherd
Lake View
Summary
With a proven track record at Horizon Health Services, I excel in strategic leadership and relationship building, driving operational excellence and program development. Leveraging analytical thinking and interpersonal skills, I've significantly enhanced program outcomes and staff professional growth, embodying adaptability and a results-oriented approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Program Director
Horizon Health Services
04.2015 - Current
- Established strong relationships with stakeholders, promoting collaboration and effective communication.
- Championed best practices within the organization to improve overall operational excellence across all programs.
- Conducted outreach activities to engage local stakeholders in programs.
- Analyzed trends and data to inform decision-making and program development.
- Researched best practices and developed strategies to improve program outcomes.
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to staff members.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Provided ongoing direction and leadership for program operations.
- Facilitated knowledge sharing among team members by creating forums for open dialogue and collaborative problemsolving.
- Mentored junior staff members, fostering professional growth and skill development within the team.
Program Director
Horizon Health Services
01.2006 - 04.2015
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Coordinated with regulatory bodies to ensure program compliance with all local, state, and federal regulations.
- Oversaw staff schedules and assignments to handle programming demands.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
Counselor
Horizon Health Services
10.2004 - 01.2006
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Supervised meetings with family members to help create support system for clients.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Facilitated group counseling sessions to support and encourage client growth.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Enhanced family dynamics by providing family counseling sessions.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Education
Master's in Education - School Counseling
University At Buffalo
Buffalo, NY06-2004
Bachelor of Arts - English And Educational Studies
Colgate University
Hamilton, NY06-2000
Skills
- Relationship building
- Strategic leadership
- Training and development
- Clinical and operational supervision
- Problem-solving
- Time management
- Written and verbal communication
- Interviewing skills
- Adaptability
- Motivational Interviewing
- Analytical thinking
- Interpersonal skills
Certification
- Master Level Credentialed Alcoholism and Substance Abuse Counselor (CASAC) #20828
Timeline
Senior Program Director
Horizon Health Services
04.2015 - Current
Program Director
Horizon Health Services
01.2006 - 04.2015
Counselor
Horizon Health Services
10.2004 - 01.2006
Master's in Education - School Counseling
University At Buffalo
Bachelor of Arts - English And Educational Studies
Colgate University
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