Marisa Smith-Jackson
Leasing Consultant
Dallas,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Positive and diligent leasing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering experiance paired with goal-oriented and performance-minded approach.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
TMG
Canton, Ga
02.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Rural Letter Carrier
Usps
Marietta, GA
10.2022 - 02.2023
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Sorted mail according to order of address appearance for easy access in field.
Customer Service Representative
Arise/Home Depot
Dallas, GA
01.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales and customer satisfaction through personalized servicing.
Customer Service Representative
Belnick
Canton, GA
12.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Team Member
Six Flags
Austell, GA
09.2018 - 02.2019
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Warmly greeted visitors and made each feel welcome.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
GED -
Chattahoochee Technical College
Marietta, GA06-2015
Skills
- Quick Learner
- Diligent
- CRM
- Customer Relations
- Property Amenities
- Tenant Relations
- Fair Housing Policies
- Critical Thinking
- Yardi
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementTimeline
Leasing Consultant
TMG
02.2023 - Current
Rural Letter Carrier
Usps
10.2022 - 02.2023
Customer Service Representative
Arise/Home Depot
01.2022 - 09.2022
Customer Service Representative
Belnick
12.2019 - 12.2021
Team Member
Six Flags
09.2018 - 02.2019
GED -
Chattahoochee Technical College
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