Marisa Steyh
Butte,USA
Summary
Dynamic and result-orientated professional with over 10 years of experience in Customer Relations and Administration and over 7 years of Office Management. Provides confidential support to upper management to ensure compliance with company objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Possesses strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, service providers and vendors.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Office Manager
Newland and Company, PC
07.2017 - Current
- Provides administrative oversight of front office operations, strengthened office practices and policies, and consistently executed assignments within aggressive due dates
- Noted for ability to manage critical projects and attention to detail
- Responsible for tax returns, payroll reports and audits to be submitted correctly and timely
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Assisted with checking wages and withholding on all tax returns before being submitted to Federal and State along with checking Governmental and financial audits by using skills in Microsoft Word and Excel
- Serves as hiring manager for temporary front office help during tax season
- Managed master calendar along with travel assignments, scheduling meetings, conference calls, and client creation and interaction
- Served as main Point of Contact to resolve client problems with Wolters Klewer software and basic accounting questions
- Updated all CPA and business licenses, tracked all staff CPE credits, and reported credits to the State annually
- Proficient in all Microsoft products and video conferencing platforms such as Zoom, Hangouts, and Skype
Customer Service Representative
NorthWestern Energy
05.2014 - 07.2017
- Worked as a full time service rep in a fast-paced call center that serviced Montana, South Dakota and parts of Nebraska
- Handled 70+ interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction
- 93% approval rate on call satisfaction with upper management
- Provided exceptional customer service, resolving escalated issues in a timely manner
- Effectively negotiated customer solutions surrounding payment plans, outages, setup of new service, cancellations, and emergency situations
- Cross-trained new and existing staff members on new processes
- Maintained a high level of customer satisfaction through effective verbal and written communication skills
- On call during major storms
Education
A.A.S. - Healthcare Informatics
Montana Tech
Butte, Montana01-2015
Skills
- Office Management
- Administrative Support
- Multi-Project Management
- Process Improvement
- Client Relations
- Strategic Thinking
- Verbal and Written Communication
- Creative and forward thinker
- Some Computer Programming
- Billing
- Documentation and control
- Communication management
Certification
Notary Public, 02/01/27
Timeline
Office Manager
Newland and Company, PC
07.2017 - Current
Customer Service Representative
NorthWestern Energy
05.2014 - 07.2017
A.A.S. - Healthcare Informatics
Montana Tech