Marisa Vitanza
Woodstock,GA
Summary
Successful professional with 25+ years experience consisting of Senior Business Development, Executive-Level Operations and SaaS in the Financial Services sector. Strategic thinker with prominent B2C/B2B experience in developing KPIs; portfolio management.
Overview
19
19
years of professional experience
Work History
Client Engagement and Retention
E.G.I.A.
Sacramento , CA- Remote
07.2023 - Current
- Developed and implemented client engagement strategies to ensure customer satisfaction.
- Managed accounts from initial contact through closure while maintaining positive relationships with customers.
- Utilized CRM software tools to track leads, sales opportunities, revenue growth.
- Created / implemented processes to manage KPIs and drive utlization
Senior Account Executive
MICROF Financing
Atlanta , GA- Remote
01.2019 - 08.2023
- Responsible for building a pipeline of quality contracting businesses nationwide to drive loan and lease volume
- Leveraged applications such as Sales Force and FinPortal, to monitor progress and prospect new business opportunities to meet SLAs for company
- Developed and implemented strategic plans to increase sales and profitability of accounts.
- Analyzed customer data through market research to identify trends and opportunities for account growth.
- Prepared forecasts based on past performance data for use in long-term planning efforts.
- Reviewed monthly sales data to track progress towards goals, analyze trends, and adjust strategies accordingly.`
Regional Sales & Operations Mgr
Signet Jewelers Inc.
Atlanta , GA
01.2011 - 12.2018
- Developed Organizational Effectiveness through 'PIE IT UP' strategies influencing communication to ensure meeting optimal business KPIs
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards through sales and services
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Recruited, hired and trained associates on high end diamonds and fashion jewelry, luxury watches while continuously feeding the pipeline of high quality managerial contenders for billion dollar company
Vice President of Operations
Andrews Jewelers
Williamsville, NY
01.2005 - 12.2010
- Analyzed productivity and profitability of key departments by developing KPI management processes which led to an $900k ROI in first 9mo after implementing service agreement
- Consistently produced results beyond set expectations
- Negotiated lines of favorable financing terms with companies like Wells Fargo for consumer lending
- Developed and introduced a successful and comprehensive new sales program to improves closing ratio's
- Assisted in development and implementation of HR policies
Education
Business Management
University of Buffalo
Amherst, NYBusiness and Managerial Economics
California State University of Northridge
NorthridgeBusiness Communications
E.C.C.
Amherst, NYSkills
- CRM proficiency
- Consultative Selling
- Financial Acumen
- Strategy Development
- Team Oversight
- Account Management
- Call Documentation
- Computer Skills
- Data Management
- Organizational Skills
- High-energy attitude
- Interpersonal Communication
- Employee Coaching
- Active Listening
- CRM Software
- Goal Setting
- Attention to Detail
- Account Updates
- Teamwork and Collaboration
- Professionalism
- Senior leadership support
- Time Management
- Analytical Skills
- Continuous Improvement
Timeline
Client Engagement and Retention
E.G.I.A.
07.2023 - Current
Senior Account Executive
MICROF Financing
01.2019 - 08.2023
Regional Sales & Operations Mgr
Signet Jewelers Inc.
01.2011 - 12.2018
Vice President of Operations
Andrews Jewelers
01.2005 - 12.2010
Business Management
University of Buffalo
Business and Managerial Economics
California State University of Northridge
Business Communications
E.C.C.