Marisa Worzella
Marathon,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Transportation Associate
Lakeland Care Inc.
2023.06 - Current
- Maintained confidentiality of member data and condition to safeguard health information.
- Communicated with members, family members and healthcare staff to coordinate transportation requests.
- Assist with discharge requests by obtaining all necessary information to ensure the process ran smoothly and efficiently.
- Conferred with transportation team and IDT to relay delays, last minute requests, discharges, and recurring ride requests.
- Utilized SharePoint, TruCare, and other Lakeland resources to enter requests.
Utilization Management Assistant/Clinical Operations Coordinator
InformedDNA
2022.02 - 2023.05
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Followed informed consent processes and maintained records.
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Communicated with patients or reviewed medical records to obtain comprehensive patient or family medical histories and documented findings.
Patient Care Administrative Specialist
Aspirus - Genetics/Women's Health
2019.01 - 2021.04
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule appointments and testing.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Administrative duties including arranging meetings, managing provider and administrator schedules, faxing, and document preparation.
Telecommunications Specialist
Aspirus Wausau Hospital
2013.11 - 2019.01
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Created and maintained company phone directory with current extensions and staff information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Operated digital paging system to notify recipients of incoming calls.
Education
High School Diploma -
Marathon High School
Marathon, WIAssociate of Arts -
University of Wisconsin - Marathon Co.
Wausau, WISkills
- Administrative Support
- Lean Implementation
- Calendar Management
- Meeting Planning
- Data Entry Knowledge
- Clinical Quality Improvement
- Patient Education
- Case Management
Interests
Genetics
Crossword Puzzles
Memoirs
True Crime
Interior Decorating
Timeline
Transportation Associate
Lakeland Care Inc.
2023.06 - Current
Utilization Management Assistant/Clinical Operations Coordinator
InformedDNA
2022.02 - 2023.05
Patient Care Administrative Specialist
Aspirus - Genetics/Women's Health
2019.01 - 2021.04
Telecommunications Specialist
Aspirus Wausau Hospital
2013.11 - 2019.01
High School Diploma -
Marathon High School
Associate of Arts -
University of Wisconsin - Marathon Co.
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