Marisa Worzella
Marathon,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Transportation Associate
Lakeland Care Inc.
Fond Du Lac, WI, Remote
06.2023 - Current
- Maintained confidentiality of member data and condition to safeguard health information.
- Communicated with members, family members and healthcare staff to coordinate transportation requests.
- Assist with discharge requests by obtaining all necessary information to ensure the process ran smoothly and efficiently.
- Conferred with transportation team and IDT to relay delays, last minute requests, discharges, and recurring ride requests.
- Utilized SharePoint, TruCare, and other Lakeland resources to enter requests.
Utilization Management Assistant/Clinical Operations Coordinator
InformedDNA
St. Petersburg, FL, Remote
02.2022 - 05.2023
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Followed informed consent processes and maintained records.
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Communicated with patients or reviewed medical records to obtain comprehensive patient or family medical histories and documented findings.
Patient Care Administrative Specialist
Aspirus - Genetics/Women's Health
Wausau, WI
01.2019 - 04.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule appointments and testing.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Administrative duties including arranging meetings, managing provider and administrator schedules, faxing, and document preparation.
Telecommunications Specialist
Aspirus Wausau Hospital
Wausau, WI
11.2013 - 01.2019
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Created and maintained company phone directory with current extensions and staff information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Operated digital paging system to notify recipients of incoming calls.
Education
High School Diploma -
Marathon High School
Marathon, WIAssociate of Arts -
University of Wisconsin - Marathon Co.
Wausau, WISkills
- Administrative Support
- Lean Implementation
- Calendar Management
- Meeting Planning
- Data Entry Knowledge
- Clinical Quality Improvement
- Patient Education
- Case Management
Interests
Genetics
Crossword Puzzles
Memoirs
True Crime
Interior Decorating
Timeline
Transportation Associate
Lakeland Care Inc.
06.2023 - Current
Utilization Management Assistant/Clinical Operations Coordinator
InformedDNA
02.2022 - 05.2023
Patient Care Administrative Specialist
Aspirus - Genetics/Women's Health
01.2019 - 04.2021
Telecommunications Specialist
Aspirus Wausau Hospital
11.2013 - 01.2019
High School Diploma -
Marathon High School
Associate of Arts -
University of Wisconsin - Marathon Co.