Marisa Coleman
Rochester
Summary
Highly organized, solutions-oriented project professional with experience managing complex, deadline-driven projects across cross-functional teams. Known for meticulous documentation, proactive communication, and the ability to keep multiple workstreams aligned in fast-paced environments. Brings a service-minded approach, strong ownership mentality, and calm execution under pressure.
Overview
9
9
years of professional experience
Work History
Research Associate
ACM Global Laboratory
Rochester, NY
05.2023 - Current
- Served as a liaison between laboratory teams, project managers, and external study contacts to support ongoing research studies and deliverables.
- Monitored study progress using a Clinical Trials Management System (CTMS) to track timelines, data completeness, and reporting requirements.
- Performed data quality control and validation on requisition and study entries to ensure accuracy and compliance with study protocols.
- Maintained detailed project documentation and tracked laboratory results against project timelines to support reporting requirements. Assisted with preparation and distribution of finalized study reports, ensuring accuracy and timely delivery.
- Supported research project coordination by organizing documentation, managing communications, and assisting with study deliverables across multiple concurrent projects.
Bartender
Anthology
Rochester, NY
10.2023 - Current
- Delivered customer-focused service in a high-volume environment, demonstrating strong communication, time management, and teamwork.
- Maintained accuracy in POS transactions and handled cash responsibly.
Outpatient Access Specialist
Strong Memorial Hospital
Rochester, NY
03.2022 - 05.2023
- Acted as the primary point of contact for clients, managing communications, scheduling, and service coordination in a fast-paced environment.
- Maintained and updated client databases with a high degree of accuracy, supporting smooth operations and interdepartmental communication. Coordinated appointment workflows, reminder communications, and follow-ups to support efficiency and client satisfaction.
- Collaborated with clinical, billing, and administrative teams to resolve discrepancies and ensure consistent service delivery.
- Ensured all communications and documentation adhered to HIPAA and organizational standards, maintaining professionalism and trust.
Assistant Manager
Retail Leadership
Various Locations
09.2016 - 03.2021
- Supervised and trained staff while supporting daily operations, scheduling, and workflow coordination.
- Tracked key performance indicators (KPIs), maintained records, and assisted with reporting to support management decisions.
- Ensured brand standards and operational consistency across shifts and locations.
Education
Bachelor of Art - Psychology
SUNY Cortland
Cortland, NY05.2020
HS Diploma - undefined
Ruben A. Cirillo High School
Walworth, NY06.2016
Skills
- Project coordination
- Reporting & performance tracking
- Accurate data entry
- Healthcare data management
- Clinical Trials Management Systems (CTMS)
- Collaborative project engagement
- Microsoft Office (Excel, Word, Outlook)
- Effective written and verbal communication
- Detail-oriented time management
- Strong multitasking
Timeline
Bartender
Anthology
10.2023 - Current
Research Associate
ACM Global Laboratory
05.2023 - Current
Outpatient Access Specialist
Strong Memorial Hospital
03.2022 - 05.2023
Assistant Manager
Retail Leadership
09.2016 - 03.2021
HS Diploma - undefined
Ruben A. Cirillo High School
Bachelor of Art - Psychology
SUNY Cortland