MARISA E. LONARDO
North Haven,CT
Summary
Dynamic Senior Manager with extensive experience at Alexion, AstraZeneca, specializing in patient case management and product launches. Proven track record of enhancing operational efficiency through 150+ user enhancements and leading Agile sprints. Adept at bridging communication between technical teams and end users, ensuring continuity of care and patient advocacy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager, CRM - Patient Services
ALEXION, ASTRAZENECA, RARE DISEASE
New Haven, USA
11.2020 - Current
- Led business product ownership for in-house CRM system, overseeing all phases of key projects, coordinating sprints and releases, and finalizing sprint-related activities. Guided enhancement requests from 95 end users, case managers, business leads, and patient education managers, enhancing staff effectiveness.
- Managed 35 development sprints using Agile methodology, overseeing cycles, technical specifications, and meetings to ensure timely project completion.
- Improved operational efficiency by implementing 150+ user enhancements, platform upgrades, and system solutions.
- Bridged gap between end users and technical team, providing regular progress updates to business owners to ensure alignment with project goals.
- Facilitated introduction of gMG ULTOMIRIS, an FDA-approved treatment, expanding patient care options.
- Executed launch of NMOSD Soliris, an FDA-approved treatment, to expand patient care options.
- Launched NMOSD ULTOMIRIS, New FDA-Approved Treatment.
- Launched VOYDEYA, New FDA-Approved Treatment oral C5 inhibitor.
CLINICAL NURSE III: PEDIATRIC / NEWBORN ICU
CONNECTICUT CHILDREN'S MEDICAL CENTER
Hartford, USA
03.2014 - Current
- Implemented care plans for critically ill patients, collaborating with cross-functional teams to assess illness and prioritize care, addressing physical and psychological needs of pediatric cancer patients and supporting families through treatment challenges.
- Delivered pain management support to patients in high-stress situations, improving comfort and emotional well-being during critical care.
Interim Manager / Safety Scientist: Global Patient Safety
ALEXION, ASTRAZENECA, RARE DISEASE
New Haven, USA
07.2021 - 07.2022
- Executed deliverables for Global Pharmacovigilance (GPV) Safety Study Management Team, ensuring compliance of data collection, analysis, and reporting in interventional and non-interventional trials and IIT/ISR with global regulatory requirements and Alexion SOPs.
- Analyzed safety sections in Pharmacovigilance Safety Master file, ensuring adherence to regulatory standards and enhancing overall compliance.
- Conducted monthly reviews of over 60 articles for the complement business unit.
- Established operational consistency across interventional and non-interventional trials, improving alignment with regulatory expectations and best practices.
Patient Case Manager / Patient Services Specialist
ALEXION, ASTRAZENECA, RARE DISEASE
New Haven, USA
05.2016 - 11.2020
- Managed client case load of 150 patients, ensuring consistent high-quality care. Directly collaborated with commercial team members to ensure enrollment of new patients into therapy within 4 hours of awareness. Onboarded new clients within 48 hours of enrollment. Assessed patient needs. Developed individualized plans of care. Delivered education and training. Facilitated coordination of healthcare provider and payor resources; secured funding by conducting benefit investigations, ensuring continuity of care. Participated in patient events to increase company visibility within community. Maintained records.
- Delivered one-on-one support as preceptor and mentor to new case managers; created and launched training manual for new employees; championed patient's ability to obtain and maintain access to therapy through quality education and training; guided patients in navigating complex situations by coordinating appropriate resources.
- Facilitated interdepartmental collaboration and improved patient services by participating in subcommittees focused on best practices and policy enhancement.
- Implemented new policies and procedures for case managers regarding sales and field-based partners; coached Ways of Working subcommittee to ensure effective education.
- Enhanced team efficiency by leading implementation of new telephony system.
- Educated and informed patients with ultra-rare diagnoses in partnership with Patient Advocacy and external Patient Support Groups.
- Honored with SPOT Award at Alexion for exceptional dedication and performance.
- Ensured zero financial barriers to treatment with prescribed products by efficiently working with market access, payers, and patients.
- Led successful product launches for PNH Ultomiris, aHUS Ultomiris, and gMG Soliris, enhancing treatment options for patients.
Education
Bachelor of Science - Nursing
Fairfield University
Fairfield, CTBachelor of Arts - English Literature
Fordham University
Bronx, NYSkills
- Patient Case Management
- Rare Disease Education
- Continuity of Care
- Diagnosis/Treatment Planning
- Safety Science
- Product Launch
- Family Education
- Project Management
- Patient Assessments
- Patient Advocacy
- Agile & Waterfall Methodologies
Certification
Certified Pediatric Nurse
Technology Proficiency
- MS Office Suite
- MS Teams
- MS Visio
- MS Project
- Jira
- Airfocus
- Zoom
- Smartsheet
- Salesforce
- LifeSciences Cloud
- Epic Inpatient & Outpatient Software
Professional Highlights
- Oversaw caseload of 150 patients at Alexion as patient case manager; developed individualized education plans; provided plans of care and training.
- Served as preceptor to new case managers at Alexion to ensure compliance with new policies and procedures.
- Maintained 95% enrollment rate for patients across assigned therapeutic areas at Alexion.
- Recipient of 3 Living the Values Awards; nominated by peers for consistently demonstrating core values of Alexion.
- Helped culturally diverse patients find treatment that was life changing at Alexion.
Timeline
Interim Manager / Safety Scientist: Global Patient Safety
ALEXION, ASTRAZENECA, RARE DISEASE
07.2021 - 07.2022
Senior Manager, CRM - Patient Services
ALEXION, ASTRAZENECA, RARE DISEASE
11.2020 - Current
Patient Case Manager / Patient Services Specialist
ALEXION, ASTRAZENECA, RARE DISEASE
05.2016 - 11.2020
CLINICAL NURSE III: PEDIATRIC / NEWBORN ICU
CONNECTICUT CHILDREN'S MEDICAL CENTER
03.2014 - Current
Bachelor of Science - Nursing
Fairfield University
Bachelor of Arts - English Literature
Fordham University