Marisela Hernandez
Modesto,CA
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
Overview
23
23
years of professional experience
Work History
Office Assistant / Research Analyst
MedAmerica Billing Services Inc
Modesto, CA
10.2001 - 08.2019
- Retrieved documents for payment processing for different departments
- Snapshotted documents and completed activity code in time frame
- Assisted manager with training new employees for document retrieval department
- Responsible for retrieving documents that were difficult to locate
- Responsible for updating departments matrix system
- Created spread sheets and training material for new hires
- Assisted supervisors in delegating task to peers and kept track of employees performances
Office Assistant/ Receptionist
MedAmerica Billing Services, Inc
Modesto, CA
10.2001 - 08.2019
- Front desk receptionist
- Make copies and fax documents
- Answer incoming calls and routing them to the appropriate department
- Send out packages Fed ex or UPS
- Check in vendors
- Schedule conference room for meetings
Office Assistant/ Mail Room Clerk
MedAmerica Billing Services, Inc
Modesto, CA
10.2001 - 08.2019
- Assisted the mail room with opening mail
- Open and sorted mail
- Distributed mail to the appropriate departments
- Locate accounts to apply appropriate account numbers on misc mail
- Sorted and organized patient checks for payment processing
Patient Service Representative (PSR)
MedAmerica Billing Services Inc
08.2019 - 10.2019
- Worked as a Patient Service representative in the call center
- Responsible for taking incoming calls
- Assisted patients with questions and their bills
- Run insurance eligibility
- Updated Insurance information and patient accounts
Housekeeper
Dale Commom Assisted Living
Modesto, CA
05.2021 - 11.2021
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning schedules.
- Used cleaning chemicals following proper guidlines.
- Changed bed linens and towels, tidied up rooms.
- Assisted in laundry services including washing, drying, and folding linens.
- Scrubbed kitchen appliances, countertops and fixtures.
- Emptied wastebaskets and disposed of soiled linens in residents rooms.
- Monitored cleanliness of lobby, restrooms, and other common areas.
- Reported any maintenance issues or damages to repair by placing in work orders.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety procedures when handling hazardous materials.
Caregiver/Medication Reconciliation Technician
Dale Commons Assisted Living
Modesto, CA
11.2021 - 08.2024
- Followed care plan and directions to administer medications.
- Accompanied clients to Doctor appointments.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Organized oral medications for clients following dosage and schedule requirements.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted clients with maintaining good personal hygiene.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Recorded client status progress and challenges in logbooks and reports.
- Respected the rights of each individual client while maintaining confidentiality of all.
Education
GED -
Robert Elliott Alternative Education Center
Modesto, CA05.2001
Skills
- Microsoft Excel
- Outlook
- MS Office
- Microsoft Word
- Receptionist
- Scheduling
- Customer Service
- Time Management
- Organizational Skills
- Communication skills
- Filing
- Excel
- Data Entry
- Insurance Verification
- Teaching
- Medical Records
- Medical Office Experience
- Medical Billing
- HIPAA
- Medical Coding
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Caregiver/Medication Reconciliation Technician
Dale Commons Assisted Living
11.2021 - 08.2024
Housekeeper
Dale Commom Assisted Living
05.2021 - 11.2021
Patient Service Representative (PSR)
MedAmerica Billing Services Inc
08.2019 - 10.2019
Office Assistant / Research Analyst
MedAmerica Billing Services Inc
10.2001 - 08.2019
Office Assistant/ Receptionist
MedAmerica Billing Services, Inc
10.2001 - 08.2019
Office Assistant/ Mail Room Clerk
MedAmerica Billing Services, Inc
10.2001 - 08.2019
GED -
Robert Elliott Alternative Education Center