Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic
MARISELA LUNA

MARISELA LUNA

Service Coordinator
Fallbrook,CA

Summary

Motivated and results-driven sales professional with experience in lead generation, cold calling, and qualifying sales opportunities. Thrive in fast-paced environments and is passionate about technology and cybersecurity. Has strong communication and negotiation skills that allow to connect with prospects, understand their needs, and deliver tailored solutions. Highly adaptable and enjoy working in collaborative team environments. Eager to contribute to Yelps' mission by building long-term client relationships and supporting the growth of the sales pipeline.

Overview

5
5
years of professional experience
1
1
Language

Work History

Customer and Dispatching Service Representative

Pape Material Handling
02.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.

Member Service Representative

Costco - Shaw Floors
01.2020 - 02.2021
  • Streamlined communication channels within the team, improving coordination and efficiency in achieving sales goals.
  • Utilized CRM software tools efficiently for tracking progress towards individual objectives while maintaining organized databases containing relevant client information.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Generated sales leads through outbound calls and emails to build robust pipeline.

Marketing Intern - Team Lead

Scylla Microgrid
08.2020 - 12.2020
  • Developed marketing infomercial for startup company to kickoff their crowdfunding campaign while optimizing target market and maintained timeline for CEO, CFO and COO.
  • Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Participated in 5 training sessions on digital marketing tools, increasing efficiency of online campaigns.

Education

Bachelor of Science - Business Administration - Emphasis in Entrepreneurship

California State University - San Marcos
San Marcos, CA
8 2015 - 12 2020

Skills

    Call center experience

    Problem-solving abilities

    Business Development

    Lead Generation

    Verbal Communication

    Computer Literacy

    Time management abilities

    Negotiation

    Technical Proficiency

    Professionalism

    Client acquisition

    Salesforce

Additional Information

While I have not yet worked in cybersecurity, I’m deeply passionate about technology and have a proven track record of rapidly acquiring technical knowledge to support customer needs. I am currently continuing my education to complete my CompTIA IT Certifications.

Interests

Educational Volunteer for Nonprofits

Tutor

Travel

Timeline

Customer and Dispatching Service Representative

Pape Material Handling
02.2021 - Current

Marketing Intern - Team Lead

Scylla Microgrid
08.2020 - 12.2020

Member Service Representative

Costco - Shaw Floors
01.2020 - 02.2021

Bachelor of Science - Business Administration - Emphasis in Entrepreneurship

California State University - San Marcos
8 2015 - 12 2020
MARISELA LUNAService Coordinator