Marisela Ramirez
Lodi
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Pacific Coast Producers
Lodi, CA
05.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders accurately using company-specific software systems.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service delivery and response times.
- Identified areas for process improvement to enhance efficiency and accuracy.
- Assisted in training new staff on customer service protocols and tools.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Facilitated cross-training initiatives and provided backup support for team members.
Shift Lead Manager
Taco Bell | Engen Ventures, Inc.
Lodi, CA
12.2018 - 04.2023
- Maintain a safe, clean, and positive working environment.
- Improve morale through implementation and execution of team building events.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Generate reports for management review.
- Assist with payroll for employees.
- Monitor front and back of store/restaurant for operational efficiency.
- Checked register for cash and charge totals at the beginning and end of each shift.
- Conduct inventory checks and restock supplies as needed.
- Document and quickly resolve all customer satisfaction issues.
- Assisted General Manager with weekly schedules, adjusting for employee requests, and expected customer traffic and budgets
- Maintained food safe environment by proactively identifying safety concerns and following proper procedures.
- Manage inventory counts for the end of the night.
- Mediate conflicts between employees.
- Train new employees on company policies and procedures.
- Managed office operations efficiently.
- Complete paperwork and file reports efficiently.
- Evaluate employee performance and coached and trained to improve weak areas.
- Assist with interviewing/hiring and manage on board hiring policies.
Education
Bachelor of Science - Business Administration
California State University
Sacramento, CA12.2021
Associate of Arts - Interdisciplinary Studies- Business
San Joaquin Delta College
Stockton, CA05.2019
Skills
- Administration and Reporting
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Microsoft Office
- Verbal and Written Communication
- Cash Handling
- Employee Coaching and Motivation
Timeline
Customer Service Representative
Pacific Coast Producers
05.2023 - Current
Shift Lead Manager
Taco Bell | Engen Ventures, Inc.
12.2018 - 04.2023
Associate of Arts - Interdisciplinary Studies- Business
San Joaquin Delta College
Bachelor of Science - Business Administration
California State University